United States Postal Service

2.2
226 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 3020 Cherry Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3020 Cherry Ln, Fort Worth, TX
76116, United States

Hours

Reviews

2.2
226 reviews
5 stars
56
4 stars
10
3 stars
5
2 stars
6
1 star
149

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with complaints about poor service and lack of accountability.

Delivery Issues

Numerous reviews highlighted problems with package delivery, including lost packages, missed deliveries, and mail theft.

Mixed Experiences

While some customers praised friendly and helpful employees, others experienced significant frustration and dissatisfaction with service.

Communication Problems

Customers frequently noted difficulties in reaching the post office by phone, with many calls going unanswered.

Facility Management

Several reviews mentioned issues with the physical location, including cleanliness and the need for better management.
  • EB
    El Banbalan
    3 days ago
    2.0
    I been missing My mail on my mailbox debit cards and package in mail box with lock I been there for 5 years same address why now thes started to happens you guys change personal or is just a fast hard mail guy please get back my stuff make sure tk put that back in my mailbox I gonna starting making claims for my stuff cuz 1 a them things cost 1000$ was a phone say delivery it never get it zip 76116 please delivery no mark as a delivered vener get it 😡
  • KM
    Kendra Myers
    Oct 25, 2025
    5.0
    Mailman Shane is a great mail carrier! He's so friendly!
  • KM
    Kendra Myers
    Oct 25, 2025
    5.0
    Mailman Shane is an awesome mail carrier!
  • TK
    Teddy Kennedy
    Sep 26, 2025
    1.0
    Thank technology for doorbell cameras. Instead of the carrier knocking on the door to deliver the package, who ever the carrier was lied and said that there was a delivery attempt. Said there was a delivery attempt and there wasn't because if it was my doorbell camera would have caught it. Been home since 3:28. US Postal Service cannot be trusted.
  • IA
    Ingrid Aponte
    Aug 27, 2025
    1.0
    most of the time they lose my packages

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.