United States Postal Service

2.2
228 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3020 Cherry Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3020 Cherry Ln, Fort Worth, TX
76116, United States

Hours

Reviews

2.2
228 reviews
5 stars
56
4 stars
10
3 stars
5
2 stars
6
1 star
151

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or insulting.

Delivery Issues

Numerous complaints about lost packages, missed deliveries, and mail theft were noted, indicating significant reliability problems.

Communication Problems

Customers frequently mentioned that the post office does not answer phone calls, leading to frustration and unresolved issues.

Mixed Experiences

While some customers praised individual employees for their helpfulness and friendliness, these positive experiences were overshadowed by widespread dissatisfaction.
  • BM
    Brice McDaniel
    5 days ago
    1.0
    Literally they just refuses to answer the phone
  • AM
    Anita Martin
    Dec 1, 2025
    1.0
    They lost an important medication, that they never found.
  • BG
    Brianne Glasscock
    Nov 26, 2025
    1.0
    0 stars .. we asked them THREE separate times to intercept a package for us. Then when we went to go pick it up… They repeatedly argued with us saying it was delivered to the address that we asked them to intercept the package from being delivered too.. when we know it was not delivered there. The tracking says it was delivered to a P.O. Box for whatever reason and we even went by the address they kept telling us it was delivered too and knocked on the door and spoke to the new residents there and I really do NOT believe they stole our package .. why would they even open the door and chat with us if they stole it .. but that’s what the post office wants us to believe.. which is crazy. Maybe the carrier stole the package .. that would make more sense honestly
  • JR
    Julio Reyes
    Nov 22, 2025
    2.0
    I been missing My mail on my mailbox debit cards and package in mail box with lock I been there for 5 years same address why now thes started to happens you guys change personal or is just a fast hard mail guy please get back my stuff make sure tk put that back in my mailbox I gonna starting making claims for my stuff cuz 1 a them things cost 1000$ was a phone say delivery it never get it zip 76116 please delivery no mark as a delivered vener get it 😡
  • KM
    Kendra Myers
    Oct 25, 2025
    5.0
    Mailman Shane is a great mail carrier! He's so friendly!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.