United States Postal Service

2.0
149 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 301 N Las Vegas Trl to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
301 N Las Vegas Trl, Fort Worth, TX
76108, United States

Hours

Reviews

2.0
149 reviews
5 stars
24
4 stars
13
3 stars
3
2 stars
7
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.

Delivery Issues

Many customers reported problems with package deliveries, including missing packages, incorrect deliveries, and failure to attempt delivery.

Long Wait Times

Customers frequently mentioned long lines and inadequate staffing, leading to frustrating wait times.

Inconsistent Service

While some employees received praise for their helpfulness, many others were criticized for their lack of effort and poor attitudes.
  • HW
    Haven Willey
    Dec 15, 2025
    1.0
    I went here to ship off my christmas cards all I needed was stamps and there was an extremely rude lady standing at the door telling people she wasn’t going to let us in because they had a line and they were closing but I showed up 15 mins before close very disrespectful to us and poor customer service!!!!
  • CM
    Charles Migura
    Sep 16, 2025
    1.0
    Very unprofessional. The front desk worker at 9:40am on 9/16/25 was irritated to help my wife trying to update our address. Still unresolved.
  • SS
    Shavon Sanderson
    Dec 11, 2024
    1.0
    I had a key in my mailbox for the large package mailbox. I opened it up to find several peoples packages just thrown in mine. Also, I have a package that is missing so I can only assume that is what happen to my other one as well. Why wont they deliver them to door if there are too many? I have called and the line just rings and rings no one ever answers the phone ever.
  • JJ
    Joanne James
    Dec 22, 2023
    1.0
    I too wish the USPS wasn't involved in the delivery of parcels. I ordered perfume for a Christmas Gift on 12/11/23 the company shipped on 12/11/23. I received a confirmation from the Post Office it was delivered on 12/14/23 @ 5pm. As if today 12/22/23 not received.hasn't been able to correct the delivery.
  • LS
    lena stewart
    Dec 21, 2023
    5.0
    The lady Debbie? I think that's her name that works in there. She is a Godsend She found my package and everything. Thank you so much, ma'am. Thank you for actually caring.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.