United States Postal Service

2.2
148 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5125 Wichita St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5125 Wichita St, Fort Worth, TX
76119, United States

Hours

Reviews

2.2
148 reviews
5 stars
37
4 stars
8
3 stars
3
2 stars
4
1 star
96

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported problems with package delivery, including lost packages, incorrect deliveries, and failure to deliver items as promised.

Customer Service

While some customers praised the friendly and helpful staff, many others experienced poor customer service, including unresponsive management and rude employees.

Operational Problems

Customers frequently mentioned long wait times, lack of staff, and inconsistent operating hours, leading to frustration and dissatisfaction.

Management Concerns

Several reviews highlighted issues with management, including unprofessional behavior and failure to address complaints effectively.
  • EC
    Enrique Jmnz crz
    4 days ago
    5.0
    Solo quiero que me interesa mis planes de salir adelante
  • CC
    Casey
    Jan 3, 2026
    1.0
    I've complained about our mailman 4 times and nothing has been done about him. I'm not the only one complaining either. I never get my packages. He always delivers them to the wrong address. How hard could it be? Anytime I find out my package is being delivered through usps, I panicked because I know there's a 40% chance that I'm not going to get it. And today was one of those days. It says delivered left in mailbox and nothing.
  • RR
    Robin Robinson
    Dec 23, 2025
    5.0
    The people at the post office do a great work. They will help you and give you suggestions on sending your mail out
  • TR
    TL Riley
    Dec 10, 2025
    2.0
    I have had several occasions where the tracking says delivered but there is not key. VERY disappointing especially when it is your medication or a gift/purchase that is needed immediately. I like the customer service in the office but there seems to always be an issue with the delivery person (s).
  • PP
    Panther City Prints
    Nov 29, 2025
    1.0
    PLEASE DONT WASTE YOUR TIME AND MONEY WITH THE POST OFFICE. This USPS location has lost multiple packages over the course of this year... Whether it's a package pickup from our mailbox our dropped off in their deposit box, they just can't seem to do their job. As a small business we rely on good customer service and orders arriving on time. They have cost us too much money to continue to use them as a carrier. It's truly sad how much this location in particular has declined over the years. They just don't care to do their job and take no pride in their work. Calling customer service to report missing mail does absolutely nothing to help refund the merchandise lost.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.