The UPS Store

Reviews

• CS

  Claire Sanders

  4 days ago
  5.0
  This is the only UPS store I use for shipping, and there is one other close to me. The service at this store is always efficient, and the personnel explain shipping options well. The personnel are always pleasant to work with.
• BP

  Bradley J. Pecherek

  Dec 12, 2025
  1.0
  I’ve been coming to this UPS Store for years, and this is the first time I’ve been genuinely disappointed with the customer service. The employee working the counter appeared either extremely ill or otherwise unwell—she could barely keep her head up. If she was sick, she should not have been assigned to customer-facing duties. You may want to review the surveillance footage from December 12th between 2:50 p.m. and 3:10 p.m. When she attempted to assist me, she seemed unsure of how to perform basic tasks, which suggests she may need additional training.
• LH

  Lydia Hudson

  Nov 8, 2025
  5.0
  Alexis handled my return with ease and speed! She was professional, efficient, and made sure that. I would definitely recommend this UPS store as well as her and her other coworker Apicha for their expertise and deficiency
• MK

  mike k

  Nov 6, 2025
  5.0
  Lupe helped me with a Spectrum return and was very nice, quick, and helpful!
• TB

  The OCD Bachelorette

  Nov 1, 2025
  1.0
  It pains my heart to write an unkind word about this UPS store. I’ve been coming here for years…and have been recommending this specific location to my clients and students for so long. I’ve always told Dante and his staff how easy they make my life. Please know…I’m only writing a review about THIS experience - and only after no response to two requests to discuss directly via phone and email. I went into this store recently on a Thursday about 5:30 pm. I went in to do a return using a code sent by the company I ordered from. When I walked in, there were two people behind the counter, a young woman and then a young man named Will. I noticed as I was handing him the box that there were two labels with my address on them. One would be covered by the new return label but I wanted to remove the smaller yellow sticker that had my name and address on it. We had a traumatic incident when I was younger that came about from someone retrieving our address from a trash container and I’m always super careful to remove my name and address from things now. Will said he was going to cover the larger label with the return one. I showed him the smaller yellow one and asked if he had some scissors to remove that one with. He said they did not have scissors in the store, which I thought was strange - it’s a shipping store. Please know - there was no one behind me in line. I wasn’t holding anyone up. I checked the smaller label hoping I was wrong. I had a brain tumor removed recently that affected eyesight in one eye so I wasn’t 100% sure my address was showing. But it was. I had no idea there was a problem until there was. It escalated SO quickly. I’m still not sure what in the world happened. If there is store video, I’d invite everyone there to view it. Because maybe I asked the wrong way (Which isn’t like me…I’m a chubby people pleaser who goes out of her way to come to this store and also hates confrontation.) I asked if he had a pen so I could get it off that way. He said - and I’m not kidding - “Yes, but I’m not going to let you break it to get that label off.” In my business, I remove about 30 price labels a day. My employees carry plastic scrapers so we can surgically lift one corner and then carefully peel back the label. At NO point was I going to break off a pen doing it. I do watch a lot of Dateline but I’m in no way a violent label remover. My keys were in the car with my mom, just a few steps away. I asked if I could go out and get them. He told me he’d have to cancel the transaction if I did. I looked down and he had maybe 18 disposable pens. I told him I’d pay him $10 if he’d just let me use that pen (pointing to one.) And again - I’m not joking - he YANKED the pen holder up OVER his head and said “YOU’RE NOT USING ONE OF MY PENS!!!” At this point, I blacked out. He asked me if I just wanted to cancel the transaction. He started to RIP UP my tracking slip. It’s literally almost ripped in half sitting on my desk now. I think someone came over to see what was going on. I truly can’t remember. I asked the woman standing next to him if she could have Dante call me. In her kindest and most helpful voice, she told me he was out for the day but suggested I email him. And I did that but no response. At NO time did Will offer to remove the label himself. That could have been SO easy for him. Why would anyone go so out of their way to not want to help take care of something that could have been taken care of in SECONDS? Believe me, I’d be the first to tell you if I was in the wrong. I’ve played this over and over in my head trying to figure out what happened. This seemed so unnecessarily aggressive and physical - the pens in that cup almost went over the back of his head. And to start ripping up my tracking info? Because I wanted to remove one label off my package? He literally held out his arms in front of him and started to rip it in two. I don’t even know what to say. I would give this store 5 stars for every other transaction I’ve had with them. But this experience left me shaking for about 20 minutes.

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