The UPS Store

Reviews

• BT

  Brandon T

  2 days ago
  5.0
  Always have such a great experience at this location! Was wearing some concert clothing and had such a great conversation with one of the associates named Jordan! Hope to see him again soon!
• NB

  Nigerian Buttafly

  Feb 28, 2026
  5.0
  I appreciate the staff at this store. I have been here several times. Today I had a large batch of documents to mail and it took me a round 2 hours to sort some paperwork . The staff was extremely helpful. They helped me with printing and mailing. The staff that on 2/28 from 1-3 pm are awesome.
• BP

  BRANDON Paul

  Jan 30, 2026
  1.0
  I am aware that delays happen when shipping with any carrier be it USPS, ups, fed ex etc. that being said I dropped off a Amazon return around 11 am on the 25th of this month. The return just started moving the 30th. And the two guys working here didn't tell me how to do the return they talked to me like I was dumb. So thank you. I know we had a inclement weather with the ice but it doesn't take 5 days to accept a package and get it moving. USPS didn't miss a beat but apparently ups doesn't consider their customers important anymore. The day I dropped off the weather was 70 plus degrees. No reason the item should have not been scanned in and on its way the same day. Unacceptable
• MM

  Michael

  Dec 16, 2025
  1.0
  The UPS Money Back Guarantee is inaccurate. If a package is not delivered on time, customers cannot file claims themselves and must rely on the UPS Store to submit a claim on their behalf. Claim updates are not provided unless the customer proactively contacts the UPS Store or calls customer service. If a claim is denied, there is no way to challenge the decision. The UPS Store may say they are helping, but there is no way for customers to verify that any action is actually being taken. Save yourself the time, money, and hassle, use the Post Office instead.
• TP

  Thuy Phan

  Dec 15, 2025
  1.0
  Bought stamps on a Friday and went back the very next day to return due to getting more than needed. Was told by associates to come back Monday when management was in to see about return, as they did not have the authority to make the return transaction. Came back on a Monday just to be told it is not doable. Management never came to speak with me despite being asked to speak with them. Was never notified of stamps being non refundable. Receipt even states that only items with NR were non refundable, which this purchase did not have. Terrible service and ridiculous excuse for not being able to refundable: “we just can’t.” Do better, UPS management and staff at this location.

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