The UPS Store

Reviews

• CD

  Christina Ditchkofsky

  Feb 18, 2026
  1.0
  Young woman black. Doesn't even acknowledge you when you walk in the store. I say good morning they say nothing back. I hand them My package they scanned it never even said a word. I said thank you again, they don't even look at me. I say thank you have a good day. They handed me my slip and didn't even acknowledge me. Put in a complaint hopefully they will get rid of this person they're absolutely terrible and should not work anywhere where they have to do customer service.
• DB

  Deatra Brown

  Feb 4, 2026
  5.0
  The young lady in this specific store was very kind and quick. She was faster than the post offices and she was working the store alone. This was by far the best service I’ve ever had in shipping anything.
• JW

  john wolf

  Jan 24, 2026
  5.0
  Friendly service
• AL

  Able Logistics

  Jan 14, 2026
  1.0
  ​I am significantly dissatisfied with the UPS store's handling of a recent package, an experience that underscores a clear lack of professionalism. On December 3rd, I ordered an item from Shein, which inexplicably arrived at the UPS store on December 16th. These were Christmas gifts for my 2 children. The intended delivery address was to a PO box at the Post Office on Fort Sam Houston, Texas, a mile away. For reasons that remain baffling, the UPS store accepted the package, despite the clear discrepancy. When I inquired about this grave error, a staff member named Apari dismissively stated that this "happens all the time." Furthermore, the manager Mike was very rude and attempted to charged me for the inconvenience of their own mistake. This unprofessional behavior and blatant disregard for correct procedures is unacceptable, and potential customers should be aware.
• BC

  Brett Cannon

  Dec 2, 2025
  1.0
  Rude customer service! Staff is unwilling to assist. Owner never responds to emails.

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