The UPS Store

Reviews

• DW

  Dazma Williams

  Apr 29, 2026
  5.0
  The staff is always kind and very efficient. Great use of staff as there is never anyone standing idle by. Everyone is working and being productive. This store is always clean.
• CC

  Chapter & Chai

  Apr 16, 2026
  3.0
  I was disappointed with my recent experience at The UPS Store. When I walked in, the employee standing at the front register—directly in line of sight—was on his phone and did not greet or acknowledge me. None of the other employees present said anything either, so I eventually approached him myself. He then simply pointed me toward a female employee at the back register. While the employee who helped me was prompt, polite, and thanked me, the initial lack of acknowledgment was frustrating. If someone is stationed at the front counter, it would make sense for them to engage with customers rather than be on their phone. Otherwise, they shouldn’t be positioned where customers naturally expect assistance. Overall, the service I received at the register was fine, but the lack of basic customer service upon entering leaves room for improvement.
• WM

  Warren Moline

  Apr 10, 2026
  1.0
  UPS destroyed my item along with the box delivering my item. Amazon picked UPS to handle the return shipping. This store had the nerve to try to charge me for tape to repair the box UPS damaged. Amazon told me to keep the item but I was returning it anyways since I don't need a broken item. I can't recommend a store that tries to nickle and dime the customer any chance they get. I remember when UPS was better than this speaking as a retired UPS employee
• EE

  Ebony

  Apr 2, 2026
  1.0
  I had a frustrating experience at the Forney UPS Store. Despite updating my access point the same morning and showing proof, I was charged a fee due to a scanning error. The manager, Mona, was dismissive even when I explained and showed everything. It wasn’t about the $5 it was about the lack of customer service. I do appreciate the Mesquite UPS manager at the hub who helped me, but I expected more understanding at this location.
• SL

  Shanika Lamons

  Apr 1, 2026
  5.0
  I had an ink emergency! My printer ran out of black ink in the middle of an order so I rushed to this store. I came in and Brandi assisted me right away. I explained to her exactly how to print what was needed (From Cardstock to having four images per page etc.) She was patient and EXTREMELY kind. Customer Service A++++ Ms. Lily even entertained my kiddo until the job was done. Highly recommended this location

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