United States Postal Service

2.2
211 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 102 E Broad St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
102 E Broad St, Forney, TX
75126, United States

Hours

Reviews

2.2
211 reviews
5 stars
52
4 stars
12
3 stars
5
2 stars
9
1 star
133

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some employees received praise for their kindness and helpfulness, many customers reported rude interactions and poor service overall.

Delivery Issues

Numerous complaints about packages being delivered to the wrong addresses, lost mail, and unresponsive customer service regarding delivery problems.

Staffing Problems

Customers noted that the post office is understaffed, leading to long wait times and inadequate service.

Facility Conditions

The post office is undergoing construction, causing accessibility issues and frustration among customers.
  • KT
    Krystle Turner
    Dec 9, 2025
    5.0
    Some of the sweetest workers at the post office I have met in my line of business outside of another favorite USPS office who knows me very well in another county. I want to personally and publicly thank Mr. Larry M. , Ms. Daniela, Ms. Shawn with the beautiful sista locs, and AM Supervisor Ravinder Kaur for amazing service to the community. Mr. Henry the Postmaster should be proud of his amazing team. I was the third person to be served this morning but I was made to feel as if I was the first. My husband and I: we really appreciate the USPS Team who functions as a Family. Stay blessed 👼🏿🙏🏿 you all. Thanks again for the grace. Stay beautiful ❤️ you all.
  • SN
    sang nguyen
    Nov 22, 2025
    1.0
    Sat open from 10am to 12 why did yalls even open it for??
  • VR
    Valeria Ramirez
    Nov 22, 2025
    1.0
    Very difficult getting mail service I’ve been waiting for them to open a box for a whole week. Never sent anyone out and my package is just sitting there.
  • RC
    Romelia Celaya
    Sep 25, 2025
    1.0
    We are here in the retail side trying to mail a package, some people have been here more than 5 minutes and no clerk. She’s gotta do everything including going to go get packages from another trailer. Terrible service! Not from the employees, the Postal Service needs to hire more people here in Forney for this business! 😕
  • AR
    A R
    Sep 17, 2025
    1.0
    Rude staff in lobby.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.