The UPS Store

Reviews

• PV

  Phil Vellekamp

  Mar 4, 2026
  5.0
  The customer service has been incredible. On one occasion I left my keys on the table and Nook figured out that they were my keys and called me to let me know they were safe and that she had them. She always greets me with a smile, a wave or by name. She is a keeper.
• KM

  Ken Moseley

  Mar 4, 2026
  5.0
  Great staff! Nook really takes care of our needs.
• RR

  roopa rg

  Mar 4, 2026
  5.0
  Excellent support from the UPS representative. They were friendly, efficient, and made the process very smooth.
• ZZ

  Z-Ali

  Feb 26, 2026
  1.0
  ⸻ I had a very disappointing experience at the UPS Store located at 2499 & Dickson. I was asked by Verizon to drop off my internet equipment for return shipment, but the staff refused to accept it, claiming their “system was not working.” What’s frustrating is that this seems to be a pattern — anytime it’s a prepaid or free return service, there’s always some kind of excuse or push to purchase their boxes or supplies. That’s not acceptable customer service. I ended up going to the UPS Store next to Tom Thumb, and they processed the exact same Verizon return immediately without hesitation. Clearly, it can be done. I understand these are franchise locations and each owner may operate independently, but customer service standards should not vary this drastically. This is not how you build trust or long-term business relationships. Very disappointing experience.
• LR

  LeeAnn Rolf

  Feb 17, 2026
  5.0
  Sally & Kushi just slid down from heaven on a rainbow! They were so helpful!

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