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Brand Certified

United States Postal Service

2.3
(136 reviews)

Business Details

21 N Avenue C, Elgin, TX
78621, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 21 N Avenue C to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
21 N Avenue C, Elgin, TX
78621, United States

Hours

Reviews

2.3
136 reviews
5 stars
38
4 stars
6
3 stars
1
2 stars
9
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees' attitudes and professionalism.

Passport Services

There were numerous complaints regarding the passport application process, including staff's lack of knowledge and poor handling of applications.

Delivery Issues

Frequent misdeliveries and lost packages were highlighted, with customers expressing frustration over the reliability of mail delivery.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their helpfulness and friendly service.
  • KH
    Kimberly Higgs
    3 days ago
    5.0
    We went to get our kids passports today and Jessica was so friendly and kind! She explained each step of the process and took great care of us! She made a lengthy process with 4 kids nice and easy!
  • EC
    Erica Cabrera
    Feb 19, 2026
    1.0
    I went by here today to get my passport and the front service lady was extremely rude. She even had attitude with a customer prior to me. I get it if you are having a bad day but this seemed intentional. She was being nice to other customers but when it came to customers with getting a passport she was irritated and frustrated.
  • FC
    Francisco Cordero
    Feb 12, 2026
    1.0
    Worst experience ever. Both ladies at the counter rude and not helpful at all. Made the passport application process extremely complicated.
  • JM
    Jessica McCullough
    Feb 2, 2026
    2.0
    There's a lady there who is so incredibly sarcastic and dismissive. Always has her hair in a messy bun when you go in. I dread when it's her that has to help me.
  • SM
    Soccer Mom
    Dec 28, 2025
    5.0
    We just moved to the area and love everything here everyone is so friendly and who ever went out of the way for me yesterday thank you thank you!!!! They know who they are and how they helped us with our mail key!!! Thanks to you I got my medication shipped to me!!! God bless people like you thank you!!! 🙏

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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