United States Postal Service

1.7
164 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1733 Pleasonton Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1733 Pleasonton Rd, El Paso, TX
79906, United States

Hours

Reviews

1.7
164 reviews
5 stars
21
4 stars
4
3 stars
3
2 stars
7
1 star
129

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unprofessional, and inattentive.

Staffing Issues

Many customers reported long wait times due to being consistently understaffed, often with only one employee working during peak hours.

Mail Handling Problems

Frequent complaints about missing packages, misdelivered mail, and issues with mailbox key access were noted.

Operational Hours

Customers expressed dissatisfaction with limited operating hours, making it difficult for those with full-time jobs to access services.
  • SF
    shantavia foster
    5 days ago
    1.0
    My package was delivered here and they keep saying it was not delivered to this location.
  • EL
    Eliza Joy Lindsay
    Dec 30, 2025
    5.0
    First time here - had to activate a PO box. In and out in 15 minutes with keys in hand. Employee up front was very nice and helpful.
  • DW
    Deja Walker
    Dec 18, 2025
    1.0
    The saddest place I’ve ever been there’s no point of even having this on base
  • TD
    Trupti Davis
    Dec 17, 2025
    5.0
    I'm not sure why they have such a low review. Apart from the obvious lack of staff, the customer service is great! They move quickly and they are always welcoming, friendly, and professional.
  • CI
    Costumer id
    Dec 17, 2025
    1.0
    Worst customer service. No manners, bad attitude. Even tho I am nice, I say thank you etc they don’t even reply They are always full rarely they have two agents working with costumers.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.