United States Postal Service

2.5
234 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 8401 Boeing Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8401 Boeing Dr, El Paso, TX
79910, United States

Hours

Reviews

2.5
234 reviews
5 stars
75
4 stars
10
3 stars
7
2 stars
11
1 star
131

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some staff received praise for being helpful and friendly, while others were reported as rude and unprofessional.

Appointment Issues

Frequent complaints about appointment scheduling for passport services, with many customers experiencing long waits or being turned away despite having appointments.

Delivery Problems

Numerous reports of lost or misdelivered packages, with customers expressing frustration over the reliability of delivery services.

Accessibility Concerns

Issues with accessibility, including non-automatic doors and long wait times for assistance, particularly for those with disabilities.

Communication Failures

Customers reported difficulties in reaching customer service via phone, with many unable to get answers to their inquiries.
  • RM
    Richard Marquez
    Nov 12, 2025
    1.0
    This postal location is suppose to deliver packages and mail responsibly, but instead they steal your mail. I had a package that should have been delivered to me and I was home at the time and date they stated they delivered the package but it was never delivered. I use the postal app to get ema information and tracking information and it clearly shows that they delivered it my address. This was not the case meaning the mail carrier either stole my package or was too incompetent to do their job accurately. In either case this is a federal crime which deserves some form of justice to be taken. Until that time the US postal service cannot be considered a reliable source of mail or package delivery system. Look elsewhere for a reliable carrier unless you want your mail stolen.
  • JC
    Javier Carbajal
    Nov 11, 2025
    5.0
    Been there twice and people working there have always been friendly and looking to really help out.
  • ES
    Edlin Sanchez
    Oct 8, 2025
    5.0
    Passports are by appointment only which we liked, there was no wait. Just fyi you get in the regular line and they will help you. We did the passport application online and printed it before going, but they have forms there also. We did the passport pictures from Walgreens, but they do them there too so no need to have pictures beforehand! The lady who helped us was nice!
  • AL
    Alexi Lewis
    Aug 28, 2025
    1.0
    DO NOT TRY CALLING. Had a very simple question, just trying to see if there was a printer on site. Got stuck playing merry-go-round with ai. No hope of speaking to a human for a simple answer.
  • LS
    lealah salinas
    Aug 17, 2025
    1.0
    Terrible delivering service last time they took my big packages to a completely different apartment number and building on the opposite side of my apartments , this time they can’t find my apartment at all again and I have clear instructions , I tried calling customer service it’s a robot sending me in circles , I tried changing my delivery address on their website , there’s a bug or something every time I pressed enter nothing would happen idk what to do I’m just returning the things I ordered because it’s not worth the time , this is a terrible delivery service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.