United States Postal Service

2.5
237 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 8401 Boeing Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8401 Boeing Dr, El Paso, TX
79910, United States

Hours

Reviews

2.5
237 reviews
5 stars
76
4 stars
11
3 stars
7
2 stars
11
1 star
132

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with some customers expressing distrust in the reliability of the service.

Passport Services

Many customers experienced significant delays and poor organization regarding passport appointments, leading to frustration.

Long Wait Times

Customers frequently reported long wait times both in-store and on the phone, contributing to a negative experience.

Staff Attitude

While some staff members received commendations for their helpfulness, others were criticized for their lack of professionalism and poor customer interaction.
  • JH
    Jake H
    Dec 27, 2025
    1.0
    I am writing this to warn other residents about the severe lack of service and professional conduct at this location. I have been waiting over a month to receive a mailbox key. When I politely asked for an update on the status, I was met with extreme hostility from a manager named Kudi. Instead of providing a timeline or an explanation, Kudi was verbally abusive, used profanity toward me, and physically invaded my personal space in a threatening manner. This behavior was so escalated that another manager, Omar, had to step in to de-escalate the situation. It is deeply concerning that a customer cannot inquire about basic mail services without being subjected to harassment and intimidation by management. I have filed a formal report with the USPS Office of Inspector General (OIG) and have video footage of the encounter. Avoid this location if you expect professional service or timely access to your mail.
  • JE
    Julianne Elizabeth
    Dec 18, 2025
    5.0
    Every time I've come here the staff have been really nice/friendly and quickly assist you. I haven't experienced any long wait times in line compared to other usps locations.
  • MG
    Mary Lou Gonzales
    Dec 18, 2025
    4.0
    James is the best clerk there, always so helpful and always with a smile. They all do their jobs.
  • MM
    Mike Munoz
    Dec 4, 2025
    1.0
    Don’t be in a hurry.
  • RM
    Richard Marquez
    Nov 12, 2025
    1.0
    This postal location is suppose to deliver packages and mail responsibly, but instead they steal your mail. I had a package that should have been delivered to me and I was home at the time and date they stated they delivered the package but it was never delivered. I use the postal app to get ema information and tracking information and it clearly shows that they delivered it my address. This was not the case meaning the mail carrier either stole my package or was too incompetent to do their job accurately. In either case this is a federal crime which deserves some form of justice to be taken. Until that time the US postal service cannot be considered a reliable source of mail or package delivery system. Look elsewhere for a reliable carrier unless you want your mail stolen.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.