United States Postal Service

1.7
476 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7383 Remcon Cir to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7383 Remcon Cir, El Paso, TX
79912, United States

Hours

Reviews

1.7
476 reviews
5 stars
68
4 stars
11
3 stars
8
2 stars
25
1 star
364

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported long wait times due to understaffing, with lines often extending to the door and waits of 30 minutes to over an hour.

Customer Service

While some staff members received praise for their helpfulness, many reviews highlighted rude behavior and a lack of professionalism from employees.

Delivery Problems

Numerous complaints were made about lost or misdelivered packages, with customers expressing frustration over the handling of their mail.

Facility Conditions

The post office was described as dirty and poorly maintained, contributing to a negative customer experience.

Inefficiency

Customers noted significant delays in receiving mailbox keys and other services, indicating a lack of urgency and efficiency in operations.
  • IA
    Isabela Acosta
    Dec 31, 2025
    1.0
    I have never owned a check book so I went there yesterday to buy a money order over 1k and the girl started off by asking me if I was here legally. When I said yes, she proceeded to ask me what I wanted the money order for. What I do with the money I earn as physical therapist is none of her business so I refused answer then she said she wouldn’t sell me anything and I couldn’t buy money orders at any USPS location. I don’t mind answering questions as I am not doing anything illegal but she doesn’t have to racially profile me for speaking Spanish. So disappointed in the people you employ.
  • RG
    Reid Gabriel
    Dec 29, 2025
    1.0
    place is terrible. had a package there for over a week being “distributed”
  • SS
    Sean Sahs
    Nov 26, 2025
    5.0
    Never had a bad experience here. The lines move fast and the packages I send out always arrive safely.
  • LC
    Lionel C
    Nov 12, 2025
    5.0
    This USP location is always helpful with all my deliveries. Staff is super helpful,Mikey help me save and showed me how to select the best and cheapest way to ship a item. Thanks Mikey 👍🏾 appreciate you.
  • VR
    Valeria Ramos
    Sep 15, 2025
    5.0
    Staff is super friendly and helpful. They work fast and there’s never a long wait time. Every single person here is the best!! I come here for all my shipping and mailing

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.