United States Postal Service

2.5
119 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 4400 E Paisano Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4400 E Paisano Dr, El Paso, TX
79905, United States

Hours

Reviews

2.5
119 reviews
5 stars
35
4 stars
7
3 stars
4
2 stars
4
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some praising helpful employees while others report rudeness and unprofessional behavior.

Service Speed

Many customers expressed frustration with slow service and long wait times, particularly during busy hours.

Communication Issues

Numerous reviews highlight difficulties in reaching the post office by phone, with many customers unable to get assistance or answers to their inquiries.

Mail Delivery Problems

Several customers reported issues with mail delivery, including lost packages and incorrect deliveries, leading to dissatisfaction.

Passport Services

Some customers had positive experiences with passport application services, noting efficiency and helpful staff, while others faced challenges with the process.
  • OR
    Omar Reyes
    Nov 4, 2025
    5.0
    Fuimos a tramitar el pasaporte, nos atendió muy bien, no hay servicio de fotos tienes que llegar con tus fotos
  • RB
    Rafael Basurto
    Oct 24, 2025
    5.0
    Muy atentos y amables ..y te orientan en lo que nesesitas ...gracias👍
  • H2
    Hungry 2.0
    Oct 10, 2025
    1.0
    The over the phone automated assistant will not help unless you have generic or simple issues. I did not get helped the automated assistant could not help me because it did understand what I needed help with
  • AG
    Armando Lopez garcía
    Sep 24, 2025
    1.0
    Slowest service in EP
  • KK
    Kellyy
    Jul 23, 2025
    5.0
    Suuuuuper buen servicio por parte del Sr Albert, muy amable, nos ayudó mucho a mí y a mi familia muy buena orientación y servicio 10 de 10

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.