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Brand Certified

United States Postal Service

2.5
(124 reviews)

Business Details

4400 E Paisano Dr, El Paso, TX
79905, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 4400 E Paisano Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4400 E Paisano Dr, El Paso, TX
79905, United States

Hours

Reviews

2.5
124 reviews
5 stars
38
4 stars
7
3 stars
4
2 stars
4
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several mentioning a lack of professionalism and poor communication.

Service Speed

Numerous reviews highlighted slow service and long wait times, with some customers expressing frustration over delays in package delivery.

Positive Experiences

Despite the negative feedback, several customers praised specific employees for their helpfulness and friendly service, particularly in passport application processes.

Communication Issues

Customers frequently noted difficulties in reaching the post office by phone, with many stating that calls went unanswered.
  • DM
    DA MQ
    Feb 2, 2026
    1.0
    USPS stole my package, check my tracking number, no make sense
  • RM
    Ron Matei
    Jan 6, 2026
    5.0
    Kevin was friendly and fast with our passport application.
  • AF
    Aqu Feb
    Dec 23, 2025
    1.0
    If I could give zero I would. My complaint is not necessarily the location buy my 79936 packages ending up at 79905 for days and weeks until I have to go down there for them to locate. It happens every single time I order from particular companies who definitely have my correct address. Serious issues in El Paso with Post Offices.
  • EL
    Elio Lorenzoni
    Dec 19, 2025
    5.0
    De lo mejor, siempre hay personas dispuestas a ayudar para realizar perfectamente nuestros envíos o recibir paquetes. Siempre amables. Gracias por existir, excelente oficina de correos
  • OR
    Omar Reyes
    Nov 4, 2025
    5.0
    Fuimos a tramitar el pasaporte, nos atendió muy bien, no hay servicio de fotos tienes que llegar con tus fotos

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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