United States Postal Service

2.5
122 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 4400 E Paisano Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4400 E Paisano Dr, El Paso, TX
79905, United States

Hours

Reviews

2.5
122 reviews
5 stars
37
4 stars
7
3 stars
4
2 stars
4
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported experiencing rude and unhelpful staff, with several mentioning a lack of professionalism and poor communication.

Service Speed

Numerous reviews highlighted slow service, with complaints about long wait times and inefficiencies in handling packages and inquiries.

Helpful Staff

Despite negative feedback, several customers praised specific employees for their kindness and assistance, indicating that some staff members provide excellent service.

Communication Issues

Customers frequently noted difficulties in reaching the post office by phone, with many stating that calls went unanswered.

Mail Delivery Problems

Several reviews mentioned issues with mail delivery, including lost packages and incorrect deliveries, contributing to customer frustration.
  • RM
    Ron Matei
    Jan 6, 2026
    5.0
    Kevin was friendly and fast with our passport application.
  • AF
    Aqu Feb
    Dec 23, 2025
    1.0
    If I could give zero I would. My complaint is not necessarily the location buy my 79936 packages ending up at 79905 for days and weeks until I have to go down there for them to locate. It happens every single time I order from particular companies who definitely have my correct address. Serious issues in El Paso with Post Offices.
  • EL
    Elio Lorenzoni
    Dec 19, 2025
    5.0
    De lo mejor, siempre hay personas dispuestas a ayudar para realizar perfectamente nuestros envíos o recibir paquetes. Siempre amables. Gracias por existir, excelente oficina de correos
  • OR
    Omar Reyes
    Nov 4, 2025
    5.0
    Fuimos a tramitar el pasaporte, nos atendió muy bien, no hay servicio de fotos tienes que llegar con tus fotos
  • RB
    Rafael Basurto
    Oct 24, 2025
    5.0
    Muy atentos y amables ..y te orientan en lo que nesesitas ...gracias👍

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.