United States Postal Service

2.1
119 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4100 Hercules Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4100 Hercules Ave, El Paso, TX
79904, United States

Hours

Reviews

2.1
119 reviews
5 stars
24
4 stars
5
3 stars
7
2 stars
5
1 star
78
  • CT
    Claudia Torres
    Sep 19, 2025
    1.0
    Be careful they steal at this location!!. My package was stolen, was told the employee no longer is working there and he is the only one to be able to access the transaction conveniently so ha 🧐🧐 sketchy sketchy sketchy don't do it. Going to file a police report 😡
  • LG
    Loretta Gutierrez
    Sep 15, 2025
    5.0
    Want to give a big Thank you to Myrna! I have moved to the NE and needing to order mail box keys. I was directed to the HERCULES DR. post office. I remember going to this post office some time back and remember it was not the most helpful & friendly place. Ms. Myrna sure changed that. She went way beyond and so very nice and friendly person. She called me to let me know my keys were in. Which I thought that was pretty fast. Knowing this will be my post office. I will look forward going and know I will receive the best SERVICE!! Thank you Ms. Myrna.
  • MT
    Mirac Tomurcuk
    Sep 14, 2025
    1.0
    I've shopped on Temu and AliExpress. Even though my address information was the same on both sites, my package from Temu was delivered, and they returned my package from AliExpress twice due to insufficient address information. The address is 4649 Loma del Sur Dr, Apartment 408. All the information is the same on the package. How can you be so unclear? How can you not find this address? How can you deliver one package in the morning and then send another with an insufficient address? They've left my package at the door instead of putting it in the mailbox a few times before, and naturally, my package is lost. I'm suffering financial and emotional damage, and there's no solution for this!
  • MC
    Marcella Cano
    Sep 2, 2025
    5.0
    The lady who assisted me with trouble getting mail at my cousin's apartment was quick and handled it immediately. The location looked well kept. I will be going back tomorrow to get a PO Box to ensure I can get future mail.
  • ET
    Elizabeth Marie Silva Tomelloso
    Apr 23, 2021
    1.0
    Rude and bad customer service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.