Brand Certified
United States Postal Service
2.1(122 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
4100 Hercules Ave, El Paso, TX
79904, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4100 Hercules Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.1
122 reviews
5 stars
26
4 stars
5
3 stars
7
2 stars
6
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are praised for helpfulness while others are criticized for rudeness and lack of professionalism.
Delivery Issues
Numerous complaints about lost or misdelivered packages, with customers expressing frustration over delays and poor handling.
Staffing Problems
Frequent mentions of understaffing leading to long wait times and inadequate service during busy periods.
Facility Management
Concerns about the overall management of the post office, including delays in key issuance and maintenance of mailboxes.
- ZHZee HiggsFeb 25, 20262.0Tattered flag
- KCK CJan 23, 20265.0My past experiences here weren’t the best, but my recent visit with Myrna was a complete turnaround. She was thorough, patient, and provided great customer service. She answered all my questions and made the process stress-free. Kudos to you, Myrna!
- CTClaudia TorresSep 19, 20251.0Be careful they steal at this location!!. My package was stolen, was told the employee no longer is working there and he is the only one to be able to access the transaction conveniently so ha 🧐🧐 sketchy sketchy sketchy don't do it. Going to file a police report 😡
- LGLoretta GutierrezSep 15, 20255.0Want to give a big Thank you to Myrna! I have moved to the NE and needing to order mail box keys. I was directed to the HERCULES DR. post office. I remember going to this post office some time back and remember it was not the most helpful & friendly place. Ms. Myrna sure changed that. She went way beyond and so very nice and friendly person. She called me to let me know my keys were in. Which I thought that was pretty fast. Knowing this will be my post office. I will look forward going and know I will receive the best SERVICE!! Thank you Ms. Myrna.
- MTMirac TomurcukSep 14, 20251.0I've shopped on Temu and AliExpress. Even though my address information was the same on both sites, my package from Temu was delivered, and they returned my package from AliExpress twice due to insufficient address information. The address is 4649 Loma del Sur Dr, Apartment 408. All the information is the same on the package. How can you be so unclear? How can you not find this address? How can you deliver one package in the morning and then send another with an insufficient address? They've left my package at the door instead of putting it in the mailbox a few times before, and naturally, my package is lost. I'm suffering financial and emotional damage, and there's no solution for this!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 4100 Hercules Ave?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more.
Can I apply for a passport at this Post Office?
Yes, this location accepts first-time passport applications for the U.S. Department of State and can take passport photos by appointment.
Do I need an appointment for passport services at this location?
Yes, most passport services require an appointment booked via the online scheduler, though limited walk-in hours may be available at select locations.
What are the operating hours of this Post Office?
The Post Office is open Monday through Friday from 8:30 AM to 5:00 PM and closed on weekends.
Can I get a PO Box at this location and how do I apply?
Yes, you can apply for a PO Box online or in person. To apply in person, bring two valid forms of ID and a completed application.
Are PO Boxes accessible after normal business hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours can vary by location; please check with this Post Office.
What nearby ATMs can I use if I need cash before visiting the Post Office?
You can find The Exchange Network and RockItCoin Bitcoin ATM nearby for convenient cash access before or after your visit.
Where can I find convenience stores near the Post Office for quick shopping?
7-Eleven and Dollar General are close nearby stores where you can pick up essentials or crafts.
Are there any nearby restaurants where I can grab a meal before or after visiting the Post Office?
Yes, you can visit Whataburger or Rio Grande BBQ, both nearby restaurants to enjoy a meal around your visit.
Is there a nearby gas station if I need fuel when visiting the Post Office?
Yes, ALON and El Paso Fire Station 16 provide gas stations close to the Post Office for your convenience.
Brand Certified Facts from United States Postal Service
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