United States Postal Service

2.2
236 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 5249 Sanders Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5249 Sanders Ave, El Paso, TX
79924, United States

Hours

Reviews

2.2
236 reviews
5 stars
56
4 stars
10
3 stars
7
2 stars
10
1 star
153

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unhelpful.

Delivery Issues

Numerous complaints about misdelivered packages and poor handling of mail, leading to lost or damaged items.

Communication Problems

Customers express frustration over the inability to reach the post office by phone and the reliance on automated systems.

Facility Condition

The post office is described as outdated, with some customers noting cleanliness but others pointing out inefficiencies.

Staff Attitude

There are reports of inconsistency in staff behavior, with some employees being courteous while others display a lack of professionalism.
  • LL
    Lhyn
    6 days ago
    2.0
    We have this issue since we move here. The delivery persons, always put the big items inside the mailbox so ending it's hard to take out. Come on man, it's wide inside but the door of the mailbox is not. Last night we have to forced take it out the medicine wider than the door. Husband was so mad that this issue keeps on going. Think pls. Just put in the parcel if your not sure if we can take it out. Geez!
  • GM
    gloria mendez
    Oct 10, 2025
    5.0
    The employees are always so helpful, friendly, courteous.
  • YS
    Y S
    Aug 30, 2025
    5.0
    The workers were very helpful and kind !
  • SC
    Sue Childs
    Aug 5, 2025
    1.0
    It sure was difficult to talk with a person in the Samders office. After waiting to finally be connected supposedly to the local office the call was never put through, it kept cutting off after several attempts. The last time I tried a recording came on to say the number wasn't in service. It was quite frustrating !
  • NR
    Natalia Rodarte
    Jun 30, 2025
    1.0
    Horrible service. Paul was very rude, did not help with what we needed, not to be that person but he made a racial comment on how we did not understand properly the process of getting a passport.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.