United States Postal Service

2.2
242 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5249 Sanders Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5249 Sanders Ave, El Paso, TX
79924, United States

Hours

Reviews

2.2
242 reviews
5 stars
60
4 stars
10
3 stars
7
2 stars
10
1 star
155

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are reported as rude and unhelpful.

Delivery Issues

Numerous complaints about misdelivered packages and poor handling of deliveries, including packages being left in incorrect mailboxes.

Facility Conditions

The post office is described as outdated, with some customers expressing dissatisfaction with the facilities.

Communication Problems

Customers frequently report difficulties in reaching the post office by phone and receiving timely updates on their packages.
  • CF
    Cassandra Fernandez
    Jan 2, 2026
    1.0
    Placed mail forwarding order months ago for the whole family , only to find out lazy postal service workers don’t actually forward your mail! Nobody knows anything and are useless. Yes the addresses have been updated however there are still items that slip through the cracks and the whole point of the mail forwarding is when you get mail at your new address with the yellow label that is the notice to go to that sender to update the address. What’s the point of paying for a forwarding service when they don’t even forward anything.
  • JJ
    Joe
    Dec 17, 2025
    5.0
    Excellent, helpful and fast customer service. Lots of bad reviews so, maybe, it depends on who you get.
  • RG
    Ryan Garza
    Dec 3, 2025
    1.0
    I can’t open the mailbox when I get packages delivered. I tried WD40 and nothing.
  • CR
    Connie Reyes
    Nov 28, 2025
    5.0
    Every time I go, they give good service, very polite
  • LL
    Lhyn
    Nov 19, 2025
    2.0
    We have this issue since we move here. The delivery persons, always put the big items inside the mailbox so ending it's hard to take out. Come on man, it's wide inside but the door of the mailbox is not. Last night we have to forced take it out the medicine wider than the door. Husband was so mad that this issue keeps on going. Think pls. Just put in the parcel if your not sure if we can take it out. Geez!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.