Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0497 in El Paso offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .
Details
- DeliveryNot available
Location
Hours
Reviews
3.0
283 reviews
5 stars
123
4 stars
15
3 stars
8
2 stars
12
1 star
125
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently poor customer service, with staff often described as rude, unhelpful, and dismissive.
Timeliness
Many customers reported that the store frequently opens late, causing frustration among those waiting to access services.
Mixed Experiences
While some customers praised individual employees like Andy and Natalie for their helpfulness, these positive experiences were overshadowed by a majority of negative feedback regarding overall staff attitudes.
Operational Issues
Customers expressed dissatisfaction with the store's handling of packages, including lost items and miscommunication about services.
- PLPedro LopezJan 4, 20261.0They won’t print anything for you. Can’t ship out anything unless you already come with the label. What kind of UPS store doesn’t print?
- BCBear CovarubiaJan 1, 20261.0I was there to mail a package, there was a long line, I stood in line, 30min. Casher finally got to me, my first time on returning a package to eBay, I have everything on my phone, I had the box and item in box. He didn't really seem like he wanted to help me, unprofessional, sad but true. He sent me to the post office. They where more friendly, professional, kind, careing to help me out, share the time to get my package on its destination. Last time I come here.
- CACynthia AlvaDec 30, 20251.0If I could give a negative star review I would. Every single time I go in this one particular employee (male with glasses) is rude! As soon as I walked in he sighed and rolled his eyes at me. This employee needs to go, he obviously doesn’t like his job! Hire someone who will appreciate it and treat your customers with the service they deserve! Happened at store 104 Tuesday December 30 2025 at 12:02pm. Please take action UPS!
- LLLetsTalkBusiness.915Dec 26, 20251.0Horrible customer service. The guy at the counter had absolutely no customer service. I felt like I was a bother to him. Sir,if you hate your job quit and get one you like. So sad. If there was a half a star I could tap i would have.
- JCJorge CandiaDec 23, 20251.0Wrong place
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #0497 in El Paso offer?
The UPS Store #0497 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and small business services.
What are the regular business hours for The UPS Store #0497?
The store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 2:30 PM, and Sunday from 11:00 AM to 4:00 PM.
Is The UPS Store #0497 open on Sundays?
Yes, the store is open on Sundays from 11:00 AM to 4:00 PM.
Where is The UPS Store #0497 located?
It is located at 10830 Martin Luther King Jr Blvd, Ste 104, El Paso, TX 79934, USA.
What payment methods are accepted at The UPS Store #0497?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store #0497 provide mailbox rental services?
Yes, mailbox rental and mailbox services are available at this location.
What special offers does The UPS Store #0497 have?
They offer special deals and coupons which can be found on their website at the UPS Store special offers page.
What nearby businesses could complement a visit to The UPS Store #0497?
Nearby shredding services like Shred Nations can help with secure document disposal, and The UPS Store locations offer additional shipping and printing options.
Are there any nearby libraries near The UPS Store where customers can browse books?
Yes, the Little Free Library on Lemonade Street is nearby, providing a convenient spot for customers to explore books before or after visiting the store.
What nearby automotive services are close to The UPS Store #0497?
Psycho Seats, a motorcycle and car dealer, and Ameri-tech Appliance Repair services are nearby, useful if customers need vehicle or appliance assistance while in the area.