The UPS Store

3.5
119 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0353 in El Paso offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - One Block East Of Hawkins Boulevard.

Details

  • DeliveryNot available

Location

The UPS Store
8900 Viscount, El Paso, TX
79925, United States

Hours

Reviews

3.5
119 reviews
5 stars
71
4 stars
3
3 stars
3
2 stars
3
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised friendly and helpful staff, others reported rude and unprofessional behavior from certain employees.

Efficiency

Several reviews highlighted quick service and efficiency, with customers appreciating the speed of transactions and assistance.

Packaging Issues

There were complaints about packaging services, including damaged items and unclear policies regarding repackaging and insurance.

Inconsistency

Customers experienced inconsistent service quality, with some praising specific employees while others reported negative interactions with the same staff.

Pricing Concerns

Multiple reviews mentioned dissatisfaction with unexpected charges for services, such as tape and printing fees, leading to frustration among customers.
  • ES
    E SV
    4 days ago
    1.0
    Tried to charge me $50 bucks for just the box, plus shipping and packaging.
  • JG
    Jason Gonzalez
    Nov 13, 2025
    1.0
    Don't mail letters from ups
  • SL
    samuel larosa
    Nov 10, 2025
    5.0
    I was very pleased dealing with this business. My experience was positive the staff were very friendly and professional. I had a complicated shipment that required special attention and they were able to get it done and shipped over to me.
  • JR
    Jesus Reyes
    Oct 17, 2025
    1.0
    Bad customer service. Employee Daniel refused to package my return in front of me. Told me he would get it packed when he had time. Had to demand a refund and take my business elsewhere
  • GR
    Giovanni rivera
    Sep 8, 2025
    5.0
    Great customer service and friendly staff and quick delivery

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0353 in El Paso offer?

The UPS Store #0353 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.