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Brand Certified

United States Postal Service

2.2
(154 reviews)

Business Details

410 S Bibb Ave, Eagle Pass, TX
78852, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 410 S Bibb Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
410 S Bibb Ave, Eagle Pass, TX
78852, United States

Hours

Reviews

2.2
154 reviews
5 stars
38
4 stars
6
3 stars
3
2 stars
4
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with staff being rude, unhelpful, and dismissive of complaints.

Package Handling

Numerous reviews highlighted issues with package handling, including lost packages, delayed deliveries, and improper notifications.

Staff Performance

While some employees, like Christina and Mimi, received praise for their helpfulness and friendliness, others were criticized for their lack of professionalism and poor attitudes.

Facility Conditions

Customers expressed dissatisfaction with the physical condition of the post office, noting issues like potholes in the parking lot and general lack of maintenance.
  • CS
    C Sartor
    Jan 8, 2026
    1.0
    In an agency with a reputation for poot service this office is lowering the bar. The Staff does not put packages that will fit in a PO box in the PO box. I asked, I was told they only do this for items that fit in a 3x5 box, everything else gets a slip because the staff is to busy to check if something will fit in my large box, that I pay extra for. Instead you get a claim ticket that must be taken to the counter, except you can't because they already have shorter than normal business hours and close early on most days. They also have a habit of post dating claim slips or waiting several days after receiving a package to put a slip in your box. Of course the slip is dated from when the package was delivered to the dock not when they sorted it for delivery, so again you maybe have 2 days to get package before they send it back. I Had to speak with a postal inspector about 1 package because I had a signed delivery receipt, from USPS, and the locals kept telling me if I don't have the yallow slip, which they never gave me, I cannot have the package. Don't bother trying to speak with the supervisor either, She is apparently always busy or to quote the clerk last time I saw some in the lobby try: "She has more important things to do than take complaints" That individual was directed to call the 800 number on the USPS website, wouldn't even give her the number themselves.
  • XX
    x Panda x
    Jan 7, 2026
    1.0
    Always losing packages. Never deliver Amazon packages.
  • PS
    Phillip Shockley
    Jan 2, 2026
    5.0
    Christina did an amazingly quick job helping me today. She has a smile the whole time too! The building looks depressing but that's not her fault. She made it much more pleasant.
  • AL
    Alonso Perez Luna
    Dec 16, 2025
    1.0
    Yo mandé un paquete desde el día 5 diciembre 2025 y no a yegado a san antonio
  • AM
    April Martinez
    Dec 11, 2025
    1.0
    There’s a pothole the size of China in the parking lot. It’s unbelievable that this is a government establishment yet the parking lot looks like a battlefield. This pothole is so huge I’m surprised there isn’t a warning sign or traffic cones around it. If you want an unintended off-roading experience, this is the perfect place. Completely unacceptable for a government facility. The lack of upkeep is ridiculous. Do better.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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