United States Postal Service

2.2
155 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 410 S Bibb Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
410 S Bibb Ave, Eagle Pass, TX
78852, United States

Hours

Reviews

2.2
155 reviews
5 stars
38
4 stars
6
3 stars
3
2 stars
4
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised specific employees like Christina and Mimi for their helpfulness and friendly demeanor, while others reported rude and unhelpful interactions with staff.

Facility Issues

Numerous reviews highlighted problems with the physical condition of the post office, including potholes in the parking lot and long wait times due to understaffing.

Package Handling

Several customers expressed frustration over lost or mishandled packages, with complaints about packages being marked as delivered but not received.

Mixed Experiences

While some customers reported quick and efficient service, others described their experiences as frustrating and unprofessional, indicating inconsistency in service quality.
  • CC
    Colm Cillian
    4 days ago
    1.0
    In an agency with a reputation for poot service this office is lowering the bar. The Staff does not put packages that will fit in a PO box in the PO box. I asked, I was told they only do this for items that fit in a 3x5 box, everything else gets a slip because the staff is to busy to check if something will fit in my large box, that I pay extra for. Instead you get a claim ticket that must be taken to the counter, except you can't because they already have shorter than normal business hours and close early on most days. They also have a habit of post dating claim slips or waiting several days after receiving a package to put a slip in your box. Of course the slip is dated from when the package was delivered to the dock not when they sorted it for delivery, so again you maybe have 2 days to get package before they send it back. I Had to speak with a postal inspector about 1 package because I had a signed delivery receipt, from USPS, and the locals kept telling me if I don't have the yallow slip, which they never gave me, I cannot have the package. Don't bother trying to speak with the supervisor either, She is apparently always busy or to quote the clerk last time I saw some in the lobby try: "She has more important things to do than take complaints" That individual was directed to call the 800 number on the USPS website, wouldn't even give her the number themselves.
  • XX
    x Panda x
    5 days ago
    1.0
    Always losing packages. Never deliver Amazon packages.
  • PS
    Phillip Shockley
    Jan 2, 2026
    5.0
    Christina did an amazingly quick job helping me today. She has a smile the whole time too! The building looks depressing but that's not her fault. She made it much more pleasant.
  • AL
    Alonso Perez Luna
    Dec 16, 2025
    1.0
    Yo mandé un paquete desde el día 5 diciembre 2025 y no a yegado a san antonio
  • AM
    April Martinez
    Dec 11, 2025
    1.0
    There’s a pothole the size of China in the parking lot. It’s unbelievable that this is a government establishment yet the parking lot looks like a battlefield. This pothole is so huge I’m surprised there isn’t a warning sign or traffic cones around it. If you want an unintended off-roading experience, this is the perfect place. Completely unacceptable for a government facility. The lack of upkeep is ridiculous. Do better.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.