United States Postal Service

2.2
150 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 410 S Bibb Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
410 S Bibb Ave, Eagle Pass, TX
78852, United States

Hours

Reviews

2.2
150 reviews
5 stars
37
4 stars
6
3 stars
3
2 stars
4
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful service provided by employees like Christina and Mimi, highlighting their professionalism and positive attitudes.

Staff Attitude

Several reviews mentioned rude or unhelpful behavior from some staff members, particularly older employees, leading to negative experiences for customers.

Efficiency Issues

Customers frequently reported long wait times and understaffing, resulting in frustration and delays in service.

Package Handling

There were numerous complaints about lost packages, misdeliveries, and issues with package retrieval, indicating significant problems with package management.

Facility Conditions

Some reviews noted the cleanliness of the facility, but others pointed out issues like poor road conditions and lack of self-service options.
  • JH
    Jose Hernandez
    Nov 7, 2025
    5.0
    Christina was extremely helpful and friendly! She went above and beyond to make sure my package was mailed correctly and on time. Her positive attitude made my visit quick and pleasant. Thank you, Christina!
  • IR
    Ivan Ramirez
    Oct 27, 2025
    5.0
    Popped into the Eagle Pass Post Office (410 S Bibb Ave) to ship a package, and Mimi made it a breeze! She greeted me with a warm smile and a friendly “Welcome!”—like stepping into a sunny Texas morning. I explained I needed help figuring out how to send my package and get a cost estimate. Mimi was a total pro: knowledgeable, patient, and radiating great vibes. She walked me through the options with ease, never rushing me. The line moved quick, but her attitude was the real star—hotter than Texas asphalt! Thanks, Eagle Pass Post Office, for hiring folks like Mimi who make errands feel like a treat.
  • LM
    Louie Morales
    Oct 26, 2025
    5.0
    I recently visited the post office feeling a bit anxious due to social anxiety, but my experience was made incredibly positive thanks to Christina. She greeted me with a beautiful smile and a warm, friendly personality that immediately put me at ease. Christina was extremely helpful, patient, and attentive throughout my visit, making the process smooth and comfortable. Her kindness and professionalism truly stood out, and I’m very grateful for the care she showed. She deserves recognition for her outstanding customer service and the positive impact she had on my day.
  • JS
    Jeanette Sanchez
    Oct 24, 2025
    5.0
    I have consistently been impressed by the outstanding service provided by Christina, our postal worker. They are always punctual, ensuring that mail and packages are delivered promptly and securely. Their friendly and courteous demeanor makes every interaction pleasant, and they go above and beyond to accommodate special requests or concerns. Christina demonstrates great attention to detail, handling each item with care and professionalism. Their dedication and reliability truly make a positive difference in our community’s mail service. I highly recommend them for their exceptional work ethic and commitment to customer satisfaction.
  • MS
    Moniiikaa Salazars
    Oct 24, 2025
    1.0
    I was at the USPS AND JHON AND THE MEAN WHITE LADY that always got bad attitude they didn’t let me go get a small envelope to ship a small item. It was 4:12pm when I got there and they close the room and want to sell me a bigger envelope. I’m the customer I get what I NEED not what they want to sell me just cause they want to go home and it’s a WEEKEND. I’ll be reporting this behavior to the BBB AND THE CORPORATE OFFICE. They need to work on CUSTOMER SERVICE not just to give customers bad attitude. I ended up buying it because I need it to ship the item ASAP. I didn’t chose Walmart because I didn’t have enough time and it ended up costing me more money and less time 😡 Please DONT COME HERE! This people are TRASH!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.