The UPS Store

Reviews

• KH

  Kelly Heartsill

  Nov 18, 2025
  5.0
  Had a box to send and J. Caskey was accommodating and patient and not only those qualities but she explained what she was doing, the limitations of the info allowed on the label and checked prices for overnight and 2 day, all while genuinely interested and at ease. This process was not a 5 minutes process! In today’s world these qualities are all but lost! Thank you JC for taking the time and for doing soon with a busy store!
• NR

  Natasha Renee

  Nov 14, 2025
  1.0
  By far one of the worst ups stores. I feel like I deserve a pay check. My item was already pre labeled and had to wait in line to scan then to put in a bin. The whole point of a pre label is the avoid lines. Do not recommend if you ship items oftenz will use the bee cave ups … this ups has way to many rules.
• JR

  John R

  Oct 26, 2025
  1.0
  The customer service is really terrible at this location. The staff doesn't even look up when you ask for assistance. The cashier was literally drawing with markers and not working. I question the need for their presence when it seems their only purpose is to direct people to kiosks. I had a very large 100lb package and politely asked the cashier if she could scan it in with her wireless scanner, she said the kiosk scanner goes all the way to the floor...it doesn't. Spent a few minutes trying to get the kiosk to scan the package before she reluctantly scanned the package in. She seemed surprised that she had the ability to scan and print receipts. Seemed like genuine surprise so I don't think this level of service is intentional. I hope things can be turned around with some training and setting proper expectations with your staff.
• AB

  AnnaRose Baladez

  Oct 22, 2025
  5.0
  My cashier was J. Caskey (Employee ID: 337125), and I’d like to extend a sincere thank you for her exceptional service. She was patient, considerate, and took the time to answer all of my questions thoroughly. She walked me through the different shipping options and helped me choose the most suitable one. She even offered additional services, which reminded me that I needed to purchase stamps—something I had completely forgotten. She thanked me at the end of our interaction and maintained a friendly, helpful attitude throughout. I was very impressed with her customer service and am extremely satisfied with my experience at this store.
• DA

  denise alba

  Oct 13, 2025
  1.0
  When I first arrived, the notary wasn’t there, and a few younger customers were waiting outside for her. They mentioned she was supposed to be back by now. When she finally returned, she left again shortly after, and they had to wait all over again for Grace to come back. I was already at one of the kiosks scanning my own packages when another customer came in carrying a large, heavy box. She was struggling to get the scanner to work at the Amazon kiosk and politely asked the associate, Priscilla, for help. Priscilla said, “The scanner reaches all the way to the floor,” but didn’t offer to assist, even though there were no other customers waiting. The woman had to drop her box on the floor and try scanning it herself, clearly frustrated but still calm. When it didn’t work, she told Priscilla, who replied, “Maybe you can pick it up and bring it closer.” The woman eventually got it scanned and was tapping the screen in a way that you could tell she was annoyed with the lack of customer service but not aggressively. After that, I finished my own kiosk returns, but one of my packages said I needed assistance at the counter. When I went up, Priscilla seemed annoyed that I asked for help, insisted it should be done at the kiosk, and only scanned it after I asked twice. Then she told me she couldn’t give me a receipt ...until I asked why not, and she suddenly said, “Never mind,” and printed one. While helping me fax a paper, Priscilla started talking to another associate, Grace, complaining about the customer who had just left mocking how she tapped on the screen and how she dropped her box "reallyy hard". It was unprofessional and uncomfortable to overhear them. Later, I asked about returning TikTok packages, and Grace corrected Priscilla on a few things, including that the poly mailers are included and shouldn’t be charged for. Then their fax machine turned out to be broken, and another customer behind me was upset and explained to Grace that she had been told it would be fixed today after being down since yesterday. I agreed to have my document scanned instead, but it cost twice as much, and Grace said they couldn’t honor the fax price even though the fax wasn’t working. At that point I opted to go to my usual UPS. This isn’t the first time I’ve seen poor customer service at this location. On a previous visit, an older customer was visibly frustrated because the staff refused to help him directly at the counter. Instead, they insisted on “teaching him” to use the kiosk when he had clearly said he didn’t want to use it. He just wanted someone to help him the traditional way, but they wouldn’t. I’m not sure if UPS is training employees to push customers to use the kiosks and avoid assisting them, but if that’s the case, it needs to be reevaluated. If not, then the staff at this location need serious retraining on professionalism and customer care. Every time I’ve been here, the service has been consistently poor and dismissive and based on the reviews its a common problem. From now on, I’ll continue going to my usual UPS location, where the employees are always polite, helpful, and treat customers with respect.

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