The UPS Store

3.5
131 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5382 in Denton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across Twu & Cati-Corner To Walgreens On University.

Details

  • DeliveryNot available

Location

The UPS Store
111 E University Dr, Denton, TX
76209, United States

Hours

Reviews

3.5
131 reviews
5 stars
76
4 stars
5
3 stars
4
2 stars
5
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some customers praise the friendly and helpful staff, others report rude and unprofessional behavior from certain employees.

Efficiency

Many customers appreciate the quick and efficient service, but there are complaints about delays and issues with package handling.

Store Hours

Several reviews mention incorrect store hours, leading to frustration among customers who arrive when the store is closed.

Pricing Issues

Customers express dissatisfaction with high shipping costs and unexpected fees, particularly regarding packaging and service charges.

Cleanliness and Environment

Some reviews indicate that the store is clean and well-maintained, while others mention unpleasant odors and a need for remodeling.
  • DD
    Diana Doria
    Sep 17, 2025
    2.0
    I entered the store & no one greeted me. (No one else is in the store but employees.) Jalissa, the employee who helped me, pointed to the scale (no words like 'place the package here'); everything I needed to do, she just pointed. What am I, a dog?? Really, no customer service at all. Very disappointing!!
  • JR
    Jason Richards
    Sep 7, 2025
    5.0
    I, myself, am EXTREMELY likely to inform somebody I know about the amazing service at this UPS store (or any!). I have always gotten my needs met at any of the stores easily and quickly.
  • JL
    Johannes Luckemeier
    Sep 1, 2025
    5.0
    I come to this UPS Store often, and every visit is a great experience. The staff is always friendly, welcoming, and genuinely happy to see me when I walk in. It feels personal, like everyone knows me, which makes it enjoyable to stop by. On top of that, the service is always top notch — fast, reliable, and professional every single time. I couldn’t ask for better!
  • SM
    Stacey Medler
    Aug 5, 2025
    5.0
    It is very easy to drop off items for shipment here. Employees are friendly and helpful.
  • WZ
    Wilson Zevallos
    Jul 8, 2025
    1.0
    I been in this store where a guy told me, I have to buy a box if I need to resend an Amazon package....they are trying to take money from the costumer any ways.....and I went to another UPS store and they took that package without to buy a box. When I ask why ....they said the other stor is trying to make extra money.......be careful with this people.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5382 in Denton offer?

The UPS Store #5382 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and computer access.