United States Postal Service

2.8
109 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2883 Highway 71 E to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2883 Highway 71 E, Del Valle, TX
78617, United States

Hours

Reviews

2.8
109 reviews
5 stars
39
4 stars
9
3 stars
1
2 stars
6
1 star
54
  • JJ
    Jessica Jaiswal
    Dec 29, 2025
    5.0
    I had a wonderful experience at the post office thanks to Bri, the manager. I was dealing with a stressful situation involving my mail, and she went above and beyond to help me resolve it. Bri was incredibly patient, kind, and knowledgeable, taking the time to listen and explain everything clearly. While I was waiting, I also noticed how positively she interacted with other customers she treated everyone with the same professionalism, respect, and warmth. Her calm and helpful attitude made a huge difference, and I truly appreciated the care she showed. Customer service like this is rare, and she deserves recognition for the excellent job she does.
  • LC
    Linh T Cao
    Dec 20, 2025
    1.0
    Del Valle USPS – Packages just disappear, over and over This location has “lost” multiple packages of mine in the past year. Tracking always says delivered, but nothing ever shows up. It’s happened too many times to be a coincidence. When you ask for help, the staff act like it’s your fault and do nothing. Everyone in the area knows this post office has a serious theft problem, yet nothing ever changes. Avoid Del Valle USPS if you actually want your stuff to arrive. One star because zero isn’t an option.
  • EB
    Eric Barrera
    Dec 4, 2025
    1.0
    literally never answer the phone. they let it hang up. package said delivered to parcel locker and mail box had no key. horrible at their jobs
  • MK
    Marie Knight
    Nov 20, 2025
    1.0
    Had a package not delivered even though it was on the truck ,the driver said there was no access code, leave the package on the porch ,like the rest of the delivery people,duh.
  • JW
    Joseph Williams
    Nov 10, 2025
    1.0
    I moved in July, and it’s now November — my mail service is still delayed. I did everything I was supposed to do on my end and even went to the Del Valle post office in person. The manager assured me the remaining steps would be handled that week, but that was almost two weeks ago. I’m still having to stop by just to pick up my mail because it’s being held, and now a check has gone missing. Management here has been really disappointing. The manager acted annoyed when I asked for an update, as if I was bothering her just for trying to find out why the issue hadn’t been resolved. I don’t mind delays, but I do mind being told something will be fixed when it clearly isn’t. On a positive note, Melvin and Nathaniel (I think that's their names) at the front desk have been awesome — always friendly, helpful, and professional. They actually take the time to help and seem to care about customers, which really stands out given the management experience. Right now, I’m very frustrated with how this has been handled, but I really appreciate the great service from Melvin and Nathaniel. I'm to the point of telling them that I'll take care of doing the remaining task item they need to do which is labeling the boxes.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.