The UPS Store

Reviews

• JT

  Jeffrey Torres

  1 day ago
  1.0
  If I am paying extra to have my order delivered at home why is my package being sent here? What’s the point of setting delivery to home?
• RR

  Ross

  Apr 27, 2026
  5.0
  Victor the manager here is super super helpful. He helped me wrap up packages and get them sent out Same day. Can get busy sometimes but overall most of the time. Great store!
• CW

  Chloe Wren

  Apr 13, 2026
  5.0
  Hands down the best UPS store in DFW! They are always so kind and helpful. I will go out of my way to visit this location because of their customer service. They will print your labels for no charge, are always attentive, patient and generous with their resources (tape and printing).
• NK

  Nio Knight

  Apr 9, 2026
  1.0
  Staff are not helpful, go to another UPS store you will waste your time here.
• EK

  Erwin Kuehne

  Mar 17, 2026
  1.0
  Horrible experience. My mother was just in there this morning, she has limited english proficiency and its not very tech saavy. I sent her to this location because everybody has always been so kind and helpful, however, it wasnt this time with Victor. He completely belittled my mother and made her feel like she was useless. She needed to send an email with the ups tag and she couldnt figure out how, so Victor (the manager, apparently) proceeded to act rude, stressed, uneasy and even told her that she shouldve talked spanish to him if she was struggling; a service he could have offered automatically if he saw her struggling. My mom came home in tears, she said that it had been a long time since she had been treated like that. Needless to say we will be calling corporate on his unprofessional and inhumane behavior. Ups, Do better hiring and keeping your employees in check when they fail to provide acceptable customer service! thank you to MOLLY who listened to our complaint and was so gracious about the whole thing when i called! Will be calling corporate next!

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