The UPS Store

Reviews

• SH

  Steve Hess

  5 days ago
  1.0
  ​As an e-commerce seller with a commercial shipping account, efficiency is vital to my business. During a previous visit to this location, I was explicitly told by an associate that I could bypass the long lines by leaving pre-labeled, prepaid packages on the counter for later scanning. ​Following those instructions, I left a customer's shipment on the counter. The package was never scanned into the system and has since vanished. When I attempted to file a claim, UPS denied it, citing a technicality because I had eventually requested a refund for the unused label after two weeks of no tracking movement. ​I am extremely disappointed—not only by the conflicting information provided by the staff which led to a lost shipment but also by the lack of accountability in the claims process. I will be taking my business elsewhere.
• VG

  V G.

  Apr 28, 2026
  5.0
  My first time visiting this UPS and what an OUTSTANDING experience. Upon door entrance a VERY warm greeting from Staff. Mr. Johnny “Mr. Cool with humor”, Sebastian and Mr. Brandon were all ready to provide professional and caring services. A Great group of wonderful gentlemen. Got what I needed quickly too. Wanted to give 10 ⭐️’s
• SM

  Shana Marie

  Apr 20, 2026
  5.0
  Johnny and Mike gave me some of the best customer service I’ve had in a long time. They were super helpful, incredibly nice, and even had me laughing with their comedy while they got everything taken care of. They made a boring errand feel fun and treated me like a VIP. If you go to UPS Uptown Dallas, ask for Johnny or Mike — you’ll leave in a better mood than you came in with!
• TH

  Tracie Harrison

  Apr 14, 2026
  5.0
  This is the best UPS store in Dallas! Their customer service is always on point. Johnny and his team always greet you with a smile and always offer to help bring in packages. This is a very busy store and Johnny and his team are always pleasant and working hard to service every customer quickly. Due to my business, I come into the store every day and it’s always encouraging to see them and their kind and professional manner. They are always eager to help in anyway they can. I appreciate their service and positive attitudes!!
• RP

  Randi Pennington

  Apr 14, 2026
  5.0
  This is THE BEST UPS store around! Honestly, I do not know what I would do without them. We have lived downtown for about 6 years, and every time I have been in this store, I have been greeted and treated with such kindness and grace. Johnny & Sebastian saved the day for me today - I had ordered a large quantity of items for our upcoming wedding that were incorrect, and needed to ship them back. My return requests had been submitted in a bit of an unusual way, and even though they all had a million things going on and it was a busy lunch rush, Johnny & Sebastian were so kind and generous and beyond patient with me while we got it all sorted. I do not know what I would have done without their support today.

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