The UPS Store

Reviews

• KP

  K Posner

  1 day ago
  5.0
  Walked in with three packages, two return labels I couldn't figure out, and a toddler asking for snacks. Carrington and Spencer had me sorted in under ten minutes. They were patient, kind, and actually explained what I was doing wrong with the labels instead of just sighing at me. The UPS Store on Preston is now my go-to. Grateful for people who make the chaotic errands feel doable.
• HW

  Hannah Woodward

  Apr 28, 2026
  5.0
  Spencer and Charisse are amazing! I went in for the first time ever to drop off an Amazon package return and was immediately met with smiles, a greeting, and a positive attitude by both of them! I was in and out within seconds. Easy, kind, helpful… I will definitely be returning to this store any time I have a UPS, printing, or shredding need.
• BH

  Bob H

  Apr 27, 2026
  5.0
  Charisse and Carrington are wonderful! Actually everyone that works in this UPS store is amazing. They are all professional, kind, and the place to go if you need a notary too. They notarized 2 documents, one in English and a page in another language. They ensured all was good to be sent out for an apostille. I forgot the cover page, so Carrington had me find it and email it to him so he could print them out. Charisse notarized a different document I brought in a couple weeks ago. Thank you all for going above and beyond and helping me! And always with a smile and friendly, too. I also like to return Amazon here as they are all great, efficient, they work quickly, and are calm even if they are busy and a lot of people.
• KE

  kirsten eastin

  Apr 24, 2026
  5.0
  Hands down the best shipping store I have ever frequented! Managed by Carrington, staffed by Charisse and Darius, among others, this UPS store at the intersection of Preston and Frankford never disappoints. They always greet customers, letting them know they are seen and will be helped soon (if not immediately). I trust them; always professional, energetic, and genuinely helpful by nature. Go here! They've got you!!
• CC

  Claire McVey Carmona

  Apr 16, 2026
  5.0
  This is like a second home for me, truly! Everyone is extremely kind and professional. The staff genuinely cares not only about providing exceptional customer service, but also their customer's general well being, which is extremely rare to the point of being non-existent in today's post-COVID society. I have never had a bad experience and the customer service always exceeds expectations. Darius, Carrington, and Charlisse are top notch and I will always go to this UPS for my mailing needs. Just yesterday a woman was there with a small child and had big boxes that she needed help with and the UPS team went above and beyond to help her and ensure she got what she needed. Amazing service, amazing team. Keep up the great work!