Staples

Reviews

• AY

  April Yeverino

  Apr 16, 2026
  1.0
  Formal Complaint: Discriminatory Treatment and Procedural Mishandling of TSA PreCheck Appointment I am writing to formally report a highly unprofessional experience at your on Coit Road in Richardson regarding my TSA PreCheck appointment on 4/15/2026. The service I received was characterized by poor communication, procedural irregularities, and what appeared to be discriminatory treatment. Key Issues: * Lack of Communication: My initial appointment was canceled due to a system outage without any prior notification, despite TSA confirming that Staples is responsible for client alerts. * Unprofessional Conduct: Upon arrival for my rescheduled appointment, I was ignored by staff at the service desk for several minutes. Once acknowledged, I was directed to an unstaffed station. * Mishandling of Sensitive Documents: The employee processing my application took my passport, driver’s license, and debit card and walked away to a different part of the store. When I was asked to sit away from the desk, my personal documents and financial information were kept out of my sight for an extended period without explanation. * Biased Treatment: I found the employee’s line of questioning regarding my place of birth to be inappropriate and exclusionary. Furthermore, the lack of transparency regarding the "flag" on my passport—despite it being my personal legal information—created an environment of suspicion rather than professional assistance. Because of this experience, I have closed my Staples business account and transitioned my company's needs to a competitor. I am sharing this feedback to ensure that management addresses the lack of customer service standards and ensures all applicants are treated with equal respect regardless of their background.
• ES

  E S

  Apr 9, 2026
  1.0
  Do not come here for TSA Precheck or CLEAR. I come in, there was one guy finishing up. I was asked to wait so I did. It was said a bit dismissive, but I didn’t think much of it. About 5-10 minutes later he was done, and the associate/worker (whatever they want to be called) walked off and took a break for several more minutes without saying anything. That’s fine, we all need a break sometimes. After the break, she asked if I had an appointment. I said “no, I’m a walk in” she ruffles through her papers and says there are too many appointments - that she can’t take walk-ins. I look around the store, aside from another walk-in standing in line with me, there was literally no one else there. The other walk-in and I asked her if there’s never any no-shows or cancellations at this location, and she says no and starts giving us attitude. 1) If it was her policy to deny walk-ins, she could have said it right away and saved me the time waiting on line for nothing during my lunch break 2) There is no way that she didn’t have time. I stopped by the store on my way back from lunch to see if there was someone else there. She was there sitting around and doing nothing. Horrible service, horrible attitude. What purpose do Staples stores have anymore if they can’t even do these services right- these are the only things keeping them in business.
• BD

  Bert Dixon

  Apr 8, 2026
  5.0
  Great staff, the print shop will go the extra mile to make sure you are happy with your purchase. I wouldn't go anywhere else.
• IM

  Ineshia Marsh

  Apr 1, 2026
  1.0
  Went to complete my TSA PreCheck enrollment & was told no walk-ins in a very blunt/rude manner. I take full accountability for not making an appointment, but better customer service is needed for this entire store.
• MA

  Mark Alman

  Mar 18, 2026
  1.0
  Staples Store # 1251 16817 Coit Road Dallas, Texas 75248 Subject: Incorrect TSA Procedures and Horribly Rude Employee, "Laura" Date: March 18, 2026 Time: 10:40 AM Staples Employee: Laura · Arrived at store in time for our 10:40 appointment to complete TSA PreCheck process for my wife, Carol Alman. · The bulk of the TSA PreCheck information had already been submitted online utilizing CLEAR Application ID M4BW-45CP and she already has a passport. · Laura was already helping someone else, who we found out had a 10:50 appointment, so the had in fact jumped ahead of us. · Laura rudely told us to, "Sit over there!", apparently away for the CLEAR kiosk, which we did. · When she was finished with previous client, Laura told us that we had missed our appointment, even though we had arrived on time, no one else was waiting and not even bothering to look at appointment schedule. · Website clearly states" Walkins Welcome". · Once she did look at the appointment list and without even bothering to pull up our partially completed online application, she stated that my wife had to have her birth certificate, her previous marriage license (husband died ~28 years ago), and her current marriage license, even though we have been married for nearly 26 years and have resided in the same house since 2003. · THE ABOVE IS A CLEAR AND INCORRECT REGULATIONS ERROR, AS THIS INFO IS GATHERED WHEN APPLYING FOR A US PASSPORT, WHICH SHE ALREADY HAS! · I, admittedly, was getting upset with Laura, as we had driven 0ver 40 miles, had arrived at the correct appointment time, and she was CLEARLY mistaken in her statements to us as to the required documents needed. · I asked Laura to please pull up my wife’s application on CLEAR and, if more paperwork is required, we will correct and come back. · All correct paperwork was brought to Staples and previously submitted online via CLEAR. See below: • After Laura stalked off and made us wait an additional five minutes, “In case her next scheduled applicant arrives”, which they didn’t, she grudgingly escorted my wife to the CLEAR kiosk. • Upon walking to the kiosk I was met with a disturbing attitude from Laura. She was very dismissive and rude. While wearing a mask and speaking in a low voice I had to ask her to repeat herself several times. I mentioned I was hard of hearing, and after recently having cataract surgery the fine print was hard to read. This obviously annoyed her and I was made to feel stupid for my requests . She was adamant that I needed to show proof of a prior marriage name change, as well as a birth certificate to show my name at birth. The website did not say these documents were required so I came prepared to show my passport and ID as required. She was very defiant and rude throughout the whole process. I worked in retail management for over 40 years, I understand how hard it is to work with the public. Which is why I try to conduct myself in a calm and respectful manner. This employee, Laura, needs a refresher course on such. When the process was finished, I apologized for the above confusion. Her response was terse, and hateful replying that there was no confusion, implying that we were the problem. I hope this complaint does not go on deaf ears. This was seriously the worst customer service experience I’ve ever had. Now, I don’t anticipate any corrective action will be administered to this said employee, as Laura has complaints online going back well over a year on Google and YELP. My concern and main complaint is twofold: • How many people has she sent packing with incorrect info that came to Staples in good faith needing a passport and/or TSA PreCheck? • How many people has she sent packing never to give Staples another thought and taking their business elsewhere, i.e., Amazon, Walmart, or Best Buy? It’s no wonder that Staples (under the ownership of Sycamore partners) is failing as a company.

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