Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 401 Tom Landry Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.9
388 reviews
5 stars
165
4 stars
20
3 stars
13
2 stars
7
1 star
183
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant divide in customer service experiences, with many customers reporting rude and unprofessional behavior from staff, while a few highlighted positive interactions with specific employees.
Staff Attitude
Numerous reviews mention a generally unfriendly and unhelpful attitude among employees, contributing to a negative customer experience.
Operational Issues
Customers frequently report issues with long wait times, inconsistent service hours, and lost packages, leading to frustration and dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers noted efficient service and helpful staff during specific transactions, particularly for passport services.
Facility Hours
The location's extended hours are appreciated, but there are complaints about staff closing early and inconsistent adherence to posted hours.
- JDJake Dinkel1 day ago5.0Thank you Darren! This is a great post office near downtown. Friendly and fast service. Appreciated!
- EGEsmeralda GomezOct 24, 20255.0Always very helpful staff here. Friendly individuals looking to help you sort whatever it is that you need
- KCKaren CisnerosSep 30, 20251.0Front staff needs to be more professional and friendlier to their clients
- GEGabriela EscobedoSep 10, 20251.0The customer service experience was very disappointing. When I approached the front desk, where Darren was stationed, I presented the barcode I had been instructed to show. Instead of providing clear guidance, he responded in a rude and condescending manner, insisting that I hand over the package. While I was unaware that the package needed to be provided first, the situation could have been handled more courteously and professionally.
- MRMichael RSep 2, 20255.0What a bunch of miserable souls leaving reviews here. Ms. Deborah is a saint among mortals, navigating the Dallas heathens with grace. I was in and out in five minutes flat, line or not. Thank you, Ms. Deborah, you’re the kind of person that makes the world a little less bleak.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service located at 401 Tom Landry Hwy?
You can send mail and packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a passport at this Post Office?
Yes, this location accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment via the online scheduler, although limited walk-in hours may be available at select locations.
How much does a passport photo cost at this location?
Passport photos cost $15 at USPS locations that offer photo services.
Are PO Boxes available at this Post Office, and can I reserve one online?
Yes, PO Boxes can be reserved online quickly and securely at the USPS website and finalized in person at this location.
What are the lobby access hours for PO Boxes at this location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours can vary, so check with this Post Office for specifics.
What are the regular operating hours of this United States Postal Service location?
This Post Office location is currently closed all week and does not have regular open hours.
How can nearby places like Taco City y Mas or Taqueria Carmelita’s Dallas enhance a visit to the Post Office?
Customers can enjoy local dining options such as Taco City y Mas or Taqueria Carmelita’s Dallas before or after visiting the Post Office at 401 Tom Landry Hwy.
Is there a nearby transit or service location that can assist with logistics or vehicle needs?
Nearby automotive services like EmBoss Custom Cars and Accessories and U-Haul Neighborhood Dealer can assist with vehicle needs and rentals when visiting the Post Office.
What community services and non-profits are located near this Post Office?
Nearby are community services like Awwdoptable animal shelter and the Southwest Celtic Music Association for those interested in community engagement.