Business Details
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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 401 Tom Landry Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.9
398 reviews
5 stars
166
4 stars
20
3 stars
14
2 stars
7
1 star
191
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted a consistent pattern of rude and unprofessional behavior from staff, leading to a negative customer experience.
Staff Efficiency
Customers reported slow service and inefficiency, with some employees failing to perform basic tasks properly.
Positive Experiences
A few customers mentioned positive interactions with specific employees who provided helpful and friendly service.
Operational Issues
There were complaints about the post office closing early and inconsistent hours, causing inconvenience for customers.
Package Handling
Several reviews noted issues with lost or delayed packages, contributing to customer frustration.
- KMKayla Miller3 days ago5.0Chad is incredible, he superior customer service and deserves a raise! Thank you kindly Chad!
- EBEnder BatesJan 5, 20263.0Wait times are inconsistent. Busy periods result in long waits with only one person at the counter. Passport and specialized services sometimes have confusing instructions and unclear scheduling.
- MMMilaun MackJan 3, 20261.0I’ve lived in this area for over 5 years and always knew the staff wasn’t friendly but my packages were mailed no issues. Today the black guy at the front was so utterly rude that I had to say a prayer before I reacted. He literally called someone next in line while I was still standing there and wasn’t answering my questions. How is this staff still here and get to treat people like this? They make their own rules. Reading these other reviews management obviously doesn’t care. Absolutely pathetic and if you want to be treated like crap you should go here.
- POPatrick O'RourkeDec 22, 20251.0The Window Clerk she was Rude, unfriendly, and acted unprofessional; if you want to be treated like trash come here… otherwise drive elsewhere to be treated like a human being, after all you are paying money for (1) A service (2) Customer Service. Why pay to be yelled at, Harassed, Belittled, and then after the Transaction she held on to my receipt refusing to give it to me in which I had to snatch it out of her hand, which is not Postal Procedure and illegal to withhold proof of a transaction. She needs to be fired.
- VEVocestar EdaDec 18, 20251.0I mail packages often and have dealt with plenty of mediocre USPS offices, but this branch truly sets a new low. The front two staff are slow, perpetually grumpy, and mysteriously capable of being friendly only to the same select racial customers. They barely manage to do their actual jobs, let alone show basic kindness or professionalism.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service located at 401 Tom Landry Hwy?
You can send mail and packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a passport at this Post Office?
Yes, this location accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment via the online scheduler, although limited walk-in hours may be available at select locations.
How much does a passport photo cost at this location?
Passport photos cost $15 at USPS locations that offer photo services.
Are PO Boxes available at this Post Office, and can I reserve one online?
Yes, PO Boxes can be reserved online quickly and securely at the USPS website and finalized in person at this location.
What are the lobby access hours for PO Boxes at this location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours can vary, so check with this Post Office for specifics.
What are the regular operating hours of this United States Postal Service location?
This Post Office location is currently closed all week and does not have regular open hours.
How can nearby places like Taco City y Mas or Taqueria Carmelita’s Dallas enhance a visit to the Post Office?
Customers can enjoy local dining options such as Taco City y Mas or Taqueria Carmelita’s Dallas before or after visiting the Post Office at 401 Tom Landry Hwy.
Is there a nearby transit or service location that can assist with logistics or vehicle needs?
Nearby automotive services like EmBoss Custom Cars and Accessories and U-Haul Neighborhood Dealer can assist with vehicle needs and rentals when visiting the Post Office.
What community services and non-profits are located near this Post Office?
Nearby are community services like Awwdoptable animal shelter and the Southwest Celtic Music Association for those interested in community engagement.