United States Postal Service

2.1
347 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2825 Oak Lawn Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2825 Oak Lawn Ave, Dallas, TX
75219, United States

Hours

Reviews

2.1
347 reviews
5 stars
81
4 stars
9
3 stars
15
2 stars
12
1 star
230

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees' attitudes and professionalism.

Long Wait Times

Numerous reviews mentioned excessively long wait times, often due to understaffing, with customers expressing frustration over the lack of urgency from employees.

Lost Packages

Several customers experienced issues with lost or misdelivered packages, leading to a lack of trust in the postal service at this location.

Mixed Experiences

While many reviews were negative, some customers reported positive experiences with specific employees who provided helpful and efficient service.

Facility Issues

The location was described as dirty and poorly managed, with complaints about broken equipment and inadequate staffing.
  • EB
    E B
    Nov 17, 2025
    1.0
    There is a reason this post office rating is sitting at 2.1 stars currently It should be negative stars. Rude unhelpful and dismissive. Not to mention painfully slow. I will not be stopping at this post office again
  • FW
    Feng Wang
    Nov 15, 2025
    5.0
    Christian handled my Chinese passport mailing process so seamlessly! He is professional, friendly, and efficient!! One of the best USPS service I’ve ever had in the U.S. I don’t have any waiting time on Saturday morning 9:30 am! Come here and get your passports mailed! 😊
  • TG
    Thamer Gazzaz
    Nov 12, 2025
    5.0
    So professional and provide a quick clear service with a genuine smile. A line of 14 people ahead of me passed in less than 10-15 minutes. Thank you 🙏
  • SB
    Sarah Blumberg
    Oct 14, 2025
    1.0
    Literally go anywhere else, the people are rude, the lines are crazy and then once you get to the line, I’ll tell you you’re missing something and make you go to the back of the line just to do a small fix. Also made me pay for tape After waiting in line for 30 minutes.
  • HZ
    Hanning Zhang
    Sep 18, 2025
    1.0
    Don’t let people there know that there’s anything valuable inside your package. I had to mail cash for this particular application, and the money was missing when the package arrived

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.