United States Postal Service

2.1
350 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2825 Oak Lawn Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2825 Oak Lawn Ave, Dallas, TX
75219, United States

Hours

Reviews

2.1
350 reviews
5 stars
82
4 stars
9
3 stars
15
2 stars
12
1 star
232

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees are praised for their friendliness and efficiency, while others are criticized for rudeness and unprofessional behavior.

Staffing Issues

Many reviews highlight chronic understaffing, leading to long wait times and poor service experiences.

Service Reliability

Customers report issues with lost packages and misdelivered mail, raising concerns about the reliability of the postal service at this location.

Facility Conditions

The post office is described as dirty and poorly managed, contributing to a negative customer experience.
  • CK
    Casey Keller
    Dec 15, 2025
    5.0
    I was amazingly surprised at quality of the hair the service Faith gave me very knowledge and explanation everything she was doing. My my hair looks amazing I definitely recommend going to her I would definitely be back for all my hair needs. Faiths Amazing
  • MB
    Melody Rene, Brady
    Dec 2, 2025
    1.0
    THE WORST POSTAL SERVICE. NEVER GET MAIL OR PACKAGES
  • KR
    kims love for reborns
    Dec 1, 2025
    1.0
    The employees and postmaster for this post office location are horrible and have zero human companion. I urgent everyone stay clear
  • EB
    E B
    Nov 17, 2025
    1.0
    There is a reason this post office rating is sitting at 2.1 stars currently It should be negative stars. Rude unhelpful and dismissive. Not to mention painfully slow. I will not be stopping at this post office again
  • FW
    Feng Wang
    Nov 15, 2025
    5.0
    Christian handled my Chinese passport mailing process so seamlessly! He is professional, friendly, and efficient!! One of the best USPS service I’ve ever had in the U.S. I don’t have any waiting time on Saturday morning 9:30 am! Come here and get your passports mailed! 😊

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.