United States Postal Service

2.4
142 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2341 W Northwest Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2341 W Northwest Hwy, Dallas, TX
75220, United States

Hours

Reviews

2.4
142 reviews
5 stars
37
4 stars
10
3 stars
8
2 stars
1
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly and helpful staff, while others report rudeness and unhelpfulness.

Delivery Issues

Numerous complaints about lost packages, incorrect deliveries, and failure to deliver mail consistently.

Staff Performance

Staff performance is criticized for being lazy and unprofessional, with some employees noted for going above and beyond.

Facility Conditions

The facility is described as clean and well-stocked by some, but others report issues with accessibility and long wait times.
  • KG
    Khizir Guzmán
    Oct 11, 2025
    1.0
    I have seen problems with package deliveries in mailboxes, some never arrived, others get lost, I have also seen packages thrown in mailboxes with addresses other than those from the place. This is a very serious problem because if you are waiting for an important document and you lose it, it is stolen or it gets lost, who can be blamed if not the post office itself and those who do their job reluctantly. They should improve the service and train the staff, we are already like the post offices in third world countries, it is not fair.
  • AY
    ALicia Yancy
    Sep 30, 2025
    5.0
    Excellent service with a smile !
  • MA
    Maria dela luz Avila
    Sep 4, 2025
    1.0
    very bad service they leave mi purchase at the wrong address they don’t even care about their job I was waiting for a very important package and they leave it at the wrong address what a mess
  • NK
    Nevin K
    Aug 5, 2025
    5.0
    Excellent and quick service. Not busy around 4pm.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.