United States Postal Service

2.4
291 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 13770 Noel Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
13770 Noel Rd, Dallas, TX
75240, United States

Hours

Reviews

2.4
291 reviews
5 stars
81
4 stars
19
3 stars
9
2 stars
17
1 star
165

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting Mr. Warren for his exceptional service.

Efficiency

While some reviews noted long wait times, others appreciated the quick service during busy periods, indicating a mixed experience.

Delivery Issues

Numerous complaints were made about lost or delayed packages, with some customers expressing frustration over the reliability of mail delivery.

Staff Attitude

Several reviews mentioned rude or unhelpful staff members, particularly in stressful situations, which negatively impacted customer experiences.

Facility Conditions

There were reports of cleanliness issues and inadequate staffing, leading to inefficiencies and customer dissatisfaction.
  • NU
    Nick Utech
    3 days ago
    5.0
    Super friendly, super fast, absolutely made my day!
  • HM
    Hovig Melkonian
    Nov 17, 2025
    5.0
    Living in New York City, it’s not often where I can share the fantastic experience at this post office. From the moment I walked into this post office while visiting Dallas, I was greeted with a warm smile by the team with the impression that they were ready to help. The line moved quickly, and the staff was incredibly efficient, knowledgeable and very friendly to everyone I noticed. The clerk Adrienne took the time to walk me through the best options, even helping me properly package my items to avoid any issues and was very helpful! What really stood out was the attention to detail and genuine care she showed. It’s clear she takes pride in her work and truly want to help customers. What I also noticed is that the post office was clean, well-organized, and stocked with all the supplies I needed. I left feeling confident that my package was in good hands and would arrive safely. It’s not every day you leave a post office smiling, but this team made it happen. Kudos to the staff for making mailing something a pleasant and stress-free experience!
  • RH
    Robert Hunt
    Nov 5, 2025
    1.0
    Five counters and only one worker. Eight people in line though so I at least have company. They ask you to rate them while you stand there in front of them. Who is going to be honest and rate them bad because of the long delay, just to have your package to CA end up in Iceland.
  • ZL
    Zt Legal
    Oct 27, 2025
    5.0
    Very efficient the guys were super cool as well as professional
  • PN
    Payam Mahmoodi Nia
    Oct 20, 2025
    5.0
    Helpful and understanding staff They provided support with smile and as i needed. Friendly environment, so don’t hesitate to joke and share laughter with these kind folks. Thank you

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.