United States Postal Service

2.5
299 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 13770 Noel Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
13770 Noel Rd, Dallas, TX
75240, United States

Hours

Reviews

2.5
299 reviews
5 stars
86
4 stars
21
3 stars
9
2 stars
17
1 star
166

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Warren and Adrienne.

Service Efficiency

While some reviews noted long wait times, many customers appreciated the quick service and efficient handling of packages during busy periods.

Customer Service Issues

Several reviews highlighted negative experiences with specific staff members, citing rudeness and unhelpfulness, particularly in handling complaints or issues.

Package Delivery Problems

Numerous customers reported issues with lost or delayed packages, as well as problems with mail not being delivered or misdelivered.

Cleanliness and Organization

Some customers noted that the post office was clean and well-organized, contributing to a positive experience.
  • TJ
    Teara J.
    Dec 19, 2025
    5.0
    This USPS location is consistently great. The staff are friendly, welcoming, and efficient every time I visit. The location is perfect, and the team is always helpful. I genuinely enjoy coming here and highly recommend it.
  • RP
    Roushida Patel
    Dec 17, 2025
    1.0
    12/17/25 at 2:30pm I got a real garbage attitude from a USUAL SUSPECT. You know exactly which one.
  • SW
    Sabrina W
    Dec 12, 2025
    5.0
    Friendliest and most competent staff I have ever encountered at any government office. I had concerns about a delayed package, and Erica called me every day to follow up and give me updates. Line moves super quick, and everyone I’ve interacted with here has been very nice.
  • TT
    ThatSoulArtist Texan
    Dec 6, 2025
    5.0
    I have been coming to this post office for almost 5 years now. Every single time they are so nice and professional and are incredibly thoughtful and helpful, especially Adrienne and Warren. Always friendliness and a smile while they ensure you have what you need. If there are lines, they do what they can to take care of everyone as soon as possible.
  • CH
    Caroline H.
    Dec 6, 2025
    5.0
    The two ladies that were working the front were some of the nicest USPS office employees I’ve ever encountered! Both were incredibly kind and patient with everyone they helped in front of me.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.