Brand Certified
United States Postal Service
2.0(201 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
13904 Josey Ln, Dallas, TX
75234, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 13904 Josey Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.0
201 reviews
5 stars
41
4 stars
6
3 stars2
2 stars
7
1 star
145
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several mentioning a lack of basic customer service skills.
Delivery Issues
Numerous complaints about lost or misdelivered packages, with customers expressing frustration over unreliable delivery services.
Staffing Problems
Frequent mentions of understaffing leading to long wait times and slow service, with some customers noting only one employee working during busy hours.
Mixed Experiences
While some customers praised individual staff members for their kindness and efficiency, these positive experiences were overshadowed by the overall negative feedback.
- YCYaritza Contreras-ArroyoFeb 24, 20261.0Waited over 10 minutes with no one helping at the front today (on 2/24) around 9AM. “Monica” had the audacity to rudely demand to know the contents of my package in a way that felt confrontational rather than professional. Once I clarified the item was simply a BOOK, her face dropped to visible disappointment. Then, she laughed in my face when she saw my reaction after she THREW my package (after knowing it is a book) into the bin. More concerningly, she was wearing AirPods and actively talking on a personal phone call throughout our entire interaction. Maybe if she spent more time on basic training, she’d understand how to treat customers with a shred of respect. Edit: Someone else posted a review about a similar encounter that happened just 15 minutes after I left, describing the exact same unprofessional behavior during the same shift. Clearly this is a pattern of how she treats customers. Management needs to look into her behavior because the power trip is exhausting.
- ASAshley SFeb 24, 20261.0I hate coming here. There is always only one person working and there is always a line. A couple of times I even heard other workers in the back laughing and talking, but nobody came out to help. People do not have 20-30 mins to wait in line at the post office. The USPS worker that delivers to my address never attempts to deliver anything that requires signature to my door. Instead, she leaves a note in my mailbox saying "delivery failed" and I end up having to go to this location to pick up my package.
- KCKyle ChaddickFeb 24, 20261.0Never been to this location and probably never will again came here 2/24 around 9:15 m and there was 1 lady behind the counter and I guess she didn't come to work in a good mood . Straight up rude ! This is common when I visit govt run facilities they can't get aa job anywhere else and the post office I guess takes the hand me downs
- DTDeronn TheDonFeb 23, 20261.0I have had three separate packages go missing from this location. I filed two separate reports, but it feels like a complete waste of time because nothing has been resolved, and the issue continues to be ignored. This appears to be an ongoing problem, and there seems to be no accountability or effort to prevent it from happening again. In addition, the staff has been very rude and unhelpful when I’ve tried to address the situation. Instead of assisting or showing concern, they were dismissive, which makes the experience even more frustrating. Missing packages are a serious issue, and customers deserve better support and professionalism. I hope management takes this matter seriously and works toward a solution.
- PNPatrick NicholsFeb 12, 20261.0This place it horrible. I have a package to be scan and I want a receipt and they can’t even do it. Who or what the heck is running this place! Never ever go back. Don’t go yall. Just left!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service at 13904 Josey Ln?
You can send mail and packages, buy money orders, rent PO Boxes, apply for passports, purchase gift cards, and find other postal services.
Can I apply for a passport at this Post Office?
Yes, this location accepts first-time passport applications and can also take your passport photo by appointment.
Do I need an appointment for passport services?
Most passport services require an appointment scheduled through the online scheduler, though limited walk-in hours are offered at select locations.
What are the Post Office's operating hours?
Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 8:30 AM to 12:00 PM, and closed on Sundays.
How can I rent a PO Box at this location?
You can rent a PO Box online or in person by providing two valid IDs and completing the application. Online reservations are available at the USPS website.
Is 24/7 access available to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours can vary, so it is best to check with this local Post Office.
What nearby places can I visit after my visit to the Post Office?
You can visit Farmers Branch Park for outdoor activities or grab a meal at nearby spots like La Mexicana Bakery or Spicy Zest Sri Lankan Restaurant, both close to the Post Office.
Are there other postal services near this location?
Yes, there are other nearby postal offices such as US Post Office and Us Post Office Farmer's Branch that provide postal services in the area.
How can nearby transit or landmarks help me find this Post Office?
Locating well-known places like Farmers Branch Park or Landmark eateries such as Pasteleria Margarita can help you navigate to the Post Office at 13904 Josey Ln in Dallas.
Where can I find money transfer services near this USPS location?
Western Union, a nearby money transfer service, is available close to the Post Office for your financial transaction needs.
Brand Certified Facts from United States Postal Service
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