Certified by United States Postal Service • Mar 01, 2026
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Visit your local Post Office™ at 7720 Military Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.7
164 reviews
5 stars
22
4 stars
3
3 stars
4
2 stars
4
1 star
131
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight consistently rude and unhelpful staff, with specific complaints about a lack of professionalism and compassion.
Delivery Issues
Many customers report problems with packages being marked as delivered without actual delivery, lost mail, and poor handling of delivery attempts.
Employee Behavior
Several reviews mention specific employees being rude or dismissive, leading to feelings of discrimination and frustration among customers.
Management Concerns
There are complaints about poor management and lack of accountability, with customers feeling their issues are not addressed or taken seriously.
AA
Ambrose Ayala
Feb 20, 2026
1.0
This post office is horrible. They need to fire the supervisor there. She is a rude woman. She lies. She doesn’t look up any information in the computer. She told me that I never filed a change of address. That’s why I wasn’t getting mail at my new home. it took three visits for them to tell me that my mailbox can’t be on the porch. It has to be on the curb so I finally put my mailbox on the curb and I got all of my mail even though she told me that it was all getting returned and that I would have to get new mail sent out from all the people that had been sending me mail as soon as my mailbox was put on the curb. I also got all of my forwarded mail. It wasn’t returned like she kept stating they are incompetent rude. They do not want to listen. This woman needs to be fired. So many people have commented on here. They lose mail and they leave notices for mail requiring signatures when it doesn’t even require one then it gets lost and you have to jump through hoops to try to get your mail. I knew they were going to be a problem. My first visit into this office when three people in front of me all had issues with the same supervisor and all she keeps doing is repeating condescending language and talking down to people when she really doesn’t even know what she’s talking about especially using vocabulary in an incorrect way.
RR
Rae
Feb 10, 2026
5.0
I’m here basically every day to drop off packages for work. Sunny is always very nice and helpful!
F
Family !
Jan 20, 2026
1.0
I went today because I needed to do a coa verification. Chinta is rude and passive aggressive. If you ask for clarity, since.she can not explain herself correctly just be ready for conflict. I could not verify the coa because she wanted my lease, I have a mortgage. I sold my house today and wanted my mail sent to my po box. She told me I can't get a po box. I mentioned I am homeless, I am saying this since I sold my.house but I am not on the street. This woman called me homeless like 4 times. I Told her I already had a po box, I wasn't even there for that. She told me yeah at that point office a lot of homeless people have a po box there. Idk all I know i got off of work early and all she did I make me wonder why in the heck does she work at the post office. She needs to work the back and not at the front. When I was looking at the address to do a complaint I see this location has 1.6 stars so I decided to add to it. Sunny seemed fine. She actually made him come off of his lunch break early. I am still trying to figure out why would the po need the address information for an address that I am not changing? Can anyone answer that for me? I had the information for the address that I was changing.
MX
Mo “Lion X” XDB
Dec 22, 2025
1.0
Really helpful!
WB
Wilda Burns
Dec 16, 2025
1.0
The employees there are so rude. One employee in particular is so short when I ask her questions. I don’t like for her to wait on me. If she’s the only one at the front desk and turn around and leave. I use to work for the PO and I still have family members that work for the PO. I know that this is a stressful job. But we are still customers in need of service.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service location at 7720 Military Pkwy?
This Post Office offers mail and package sending, money orders, Post Office boxes, passport services, gift cards, and more.
Can I apply for a passport at this Post Office and do they take passport photos?
Yes, thousands of Post Offices including this one accept first-time passport applications and most can take passport photos. You need to complete and print your application before applying and make an appointment for photo services.
Is an appointment required for passport services at this location?
Most Post Offices with passport services require scheduling an appointment online, though some offer limited walk-in hours.
What are the operating hours of the USPS at 7720 Military Pkwy?
The Post Office is open Monday through Friday from 8:30 AM to 5:00 PM and closed on Saturdays and Sundays.
Can I get a PO Box at this location and how do I reserve one?
Yes, you can reserve a PO Box online via the USPS website and complete the setup in person at this Post Office.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with this location for exact hours.
Are there nearby places I can visit before or after my trip to the Post Office?
Yes, you can visit La Adelita, a Mexican restaurant nearby, for a meal. For fitness enthusiasts, Montoya Boxing Gym MBG and Pena Boxing Club are close by for exercise or classes.
How can I combine my visit to the Post Office with automotive services nearby?
Near the Post Office, there are several automotive service options like Genesis Kwick Lube for oil changes, Texas Tread Tire Shop for tire repairs, and Angel's Garage for automotive repairs.
What community services are located near the USPS at 7720 Military Pkwy?
Hopeful Solutions Dallas offers social and community services nearby, and the Biblica Pentecostes churches are close for religious gatherings.
Where can I find schools and childcare near the Post Office in Dallas?
Adelfa Botello Callejo Elementary School and Bright Beginnings Ministry and Child Development Center are nearby educational and childcare facilities.
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