United States Postal Service

2.1
222 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 6640 Abrams Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6640 Abrams Rd, Dallas, TX
75231, United States

Hours

Reviews

2.1
222 reviews
5 stars
51
4 stars
10
3 stars
4
2 stars
5
1 star
152

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are reported as rude and unprofessional.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over unreliable mail delivery.

Cleanliness and Efficiency

The location is noted for being clean and some customers appreciate the quick service, but others report slow processing times and inefficiency.

Staff Behavior

Several reviews highlight rude behavior from staff, leading to a negative customer experience, while a few employees are recognized for their kindness.

Overall Experience

Overall, experiences vary widely; some customers report satisfactory service while others express significant dissatisfaction with the postal service.
  • CW
    Christopher Willis
    Nov 6, 2025
    1.0
    Charged me extra postage for using a white box they claimed was priority even though the package did not say priority. Don’t even bother with usps, fedex will save you from these headaches.
  • MC
    Michelle C
    Nov 6, 2025
    1.0
    Super rude and not helpful AT ALL.
  • MB
    Mrs Berry
    Oct 9, 2025
    1.0
    Mailman asked me twice what was in my package. You talking about very nosey and invasion of privacy. I had to file a complaint.
  • NN
    Nina Natalia
    Oct 8, 2025
    5.0
    Great customer service! I normally go around 3pm to drop off my packages. Michael is always very helpful and friendly yet professional. I get all my supplies and stamps here. They always help me with tracking and international shipping. Great clean location! 👏🏻
  • KR
    Kendria Ray
    Sep 10, 2025
    1.0
    Whoever delivers for this post office is always trying to deliver my package to the wrong address

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.