United States Postal Service

1.9
306 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4475 Trinity Mills Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4475 Trinity Mills Rd, Dallas, TX
75287, United States

Hours

Reviews

1.9
306 reviews
5 stars
46
4 stars
19
3 stars
9
2 stars
13
1 star
219

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or disrespectful.

Package Handling

Numerous reviews highlighted issues with lost or mishandled packages, with customers frequently experiencing delays or incorrect deliveries.

Wait Times

Customers consistently mentioned long wait times and understaffing, leading to frustration during visits.

Inconsistent Service

While some customers praised individual employees for their helpfulness, others reported a lack of consistency in service quality.
  • VM
    Virginia M
    Jan 3, 2026
    2.0
    They have forgot to pick my priority mail pick up requested 3 times in the past 2 weeks. Costing me marks on eBay sales. Can't depend on them.
  • SG
    Sarah Garner
    Jan 2, 2026
    4.0
    This location has been pleasant and efficient. Packages are processed as expected.
  • KK
    KEN
    Nov 26, 2025
    1.0
    The workers have been consistently rude to customers, including myself, and short when answering questions everytime I've come here over the last 2 years. There's food and snacks and seasoning behind the counter and it always looks dirty inside. This is also my local/ neighborhood post office, so I wonder if they're also behind our poor mail/ package handling (bent and wet priority mail being crammed into my mailbox instead of handled with care, dropped off at my door, or leasing office)🫤 Either way, I wouldn't recommend this location for any reason.
  • DD
    David
    Oct 15, 2025
    1.0
    Garbage. Tons of people, understaffed, and doesn’t even have tape smh avoid!!!!
  • BB
    Bumble Bee
    Mar 19, 2018
    2.0
    Just heard a loud thud at the door. It was the postman throwing my packages down like garbage (one of which was fragile). I no longer have to wonder why some of my items are damaged when I receive them. Even when placing my items in my mailbox, this carrier has been careless with my items. Cramming, and forcing items in the mailbox that are too big to fit and ultimately damaging them. The post office is totally worthless these days.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.