Business Details
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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 6120 Swiss Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.3
186 reviews
5 stars
47
4 stars
8
3 stars
8
2 stars
12
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees being described as friendly and helpful, while others are reported as rude and dismissive.
Staffing Issues
Many reviews mention understaffing, leading to long wait times and poor service experiences.
Package Handling
Customers frequently report issues with package delivery, including lost packages and improper handling, causing frustration and inconvenience.
Facility Conditions
The post office is described as small and in need of upgrades, with some customers noting cleanliness issues.
Mixed Experiences
While some customers have had positive experiences, others have encountered significant problems, suggesting a divide in service quality.
- JOJulie Ohland1 day ago1.0All the workers are visibly miserable and have bad attitudes like all the post offices in Dallas. Very unhelpful and love to be condescending to customers. They fraudulently confirm that they have picked up packages that you’ve arranged online to be picked when they haven’t.
- BGBen Grant3 days ago1.01 star product. 1 star employees. 1 star company.
- CCClifford ChambersNov 17, 20255.0Always friendly and helpful. Sometimes parking is full, parking also available on Swiss Ave. Side entrance
- TFTo Be FlairOct 15, 20255.0Other peoples’ ratings were surprising to see, because I have not encountered the same issues they have. I go out of my way to avoid the USPS on Markville Drive when at all possible so that I can go to this one in Lakewood. When I bring my packages in, DJ and Rosalyn are always very helpful and process my packages quickly. I treat them with respect, and they return the favor.
- TSTaro SeriganoOct 3, 20251.0Dear USPS Customer Service, I am writing to file a formal complaint regarding the treatment I received at the USPS Post Office located at 6120 Swiss Ave, Dallas, TX 75214 on [date]. I visited this branch to send a Priority Mail International Flat Rate Box to Poland containing a new tablet with a factory-installed lithium battery. Before visiting, I confirmed with USPS customer service that this was permitted, and I also brought an official USPS website printout showing the policy. However, the clerk named Patty immediately refused my package, shouting: “If there’s a battery, we are not taking it!” She would not read the printed policy I provided, would not allow me to explain, and ran into the back rather than continue speaking with me. When the manager came out, he repeated the same refusal and also would not consider the official USPS guidance. Both Patty and the manager were dismissive, rude, and unprofessional, raising their voices throughout the encounter. Out of frustration, I went to another nearby USPS branch. At that branch, staff accepted the same package without any issue, confirming what customer service had originally told me and what the USPS website clearly states. This situation caused me unnecessary stress, wasted time, and embarrassment. I respectfully request that USPS review the behavior of both Patty and the manager at this location. Employees should treat customers respectfully and follow USPS’s own published guidelines. Thank you for your attention to this matter. Sincerely, Taro
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service located at 6120 Swiss Ave?
This Post Office offers mailing and shipping services, money orders, PO Boxes, passport applications, gift cards, and more.
Can I apply for a passport at this USPS location?
Yes, the Post Office accepts first-time U.S. passport applications and offers passport photo services by appointment.
Do I need an appointment for passport services at this location?
You typically need to schedule an appointment for passport services through the online scheduler; limited walk-in hours may be available.
What are the operating hours of the USPS at 6120 Swiss Ave?
The Post Office is open Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 8:30 AM to 12:00 PM, and closed on Sundays.
How can I rent a PO Box at this USPS location?
You can search and reserve PO Boxes online, then complete your setup in person with valid ID at the local Post Office.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary, so check with this location specifically.
Where can I find a nearby dog walking or pet service close to the Post Office?
City Sniffers Dallas is a nearby pet service offering dog walking located close to the Post Office, convenient if you want to attend to pet needs after your visit.
Are there any real estate agencies near the USPS at 6120 Swiss Ave?
Yes, several real estate agents such as Pegasus Realty, Touris Leech Group, and Modern Living Real Estate LLC are nearby for your property management and real estate needs.
Can I access banking services near the Post Office?
Bank of America and Bank of America ATM are conveniently located nearby for your banking and ATM needs before or after visiting the Post Office.
Does the United States Postal Service at 6120 Swiss Ave offer any job opportunities?
Yes, USPS is hiring for top jobs. You can find current openings on their careers website.