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Brand Certified

United States Postal Service

2.3
(188 reviews)

Business Details

6120 Swiss Ave, Dallas, TX
75214, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 6120 Swiss Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6120 Swiss Ave, Dallas, TX
75214, United States

Hours

Reviews

2.3
188 reviews
5 stars
47
4 stars
8
3 stars
9
2 stars
13
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some employees being described as friendly and helpful, while others are reported as rude and unprofessional.

Staffing Issues

Many reviews mention long wait times due to understaffing, with customers frequently encountering only one employee available to assist.

Facility Conditions

Customers have noted that the post office is small, often dirty, and in need of upgrades, including issues with signage and parking.

Delivery Problems

Numerous complaints about lost packages and delivery failures, with customers expressing frustration over the reliability of service.
  • SO
    Sam Oviedo
    Feb 2, 2026
    3.0
    The workers are nice , however most of the time there is only one person with a huge line. I have to make several trips here or go elsewhere
  • JM
    Jen M
    Jan 16, 2026
    2.0
    Not the usual person working today that we normally work with. The lady today was rude, unhelpful and ripped up the label we asked her to print. They also removed the outdoor drop boxes so now you have to go inside.
  • EM
    E Mitch
    Dec 12, 2025
    1.0
    Not only was the middle-aged woman at this post office so rude and unhelpful to me that I left, she was extremely rude to the much older gentleman before me that I should’ve said something. He was clearly hard of hearing, and she was getting very frustrated that he was having a hard time understanding her while she was wearing a mask and spouting unclear directions. What a cruel joke. If you don’t want to watch people be humiliated by jerks on a power trip, go to another post office.
  • BG
    Ben Grant
    Nov 22, 2025
    1.0
    1 star product. 1 star employees. 1 star company.
  • CC
    Clifford Chambers
    Nov 17, 2025
    5.0
    Always friendly and helpful. Sometimes parking is full, parking also available on Swiss Ave. Side entrance

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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