Business Details
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Visit your local Post Office™ at 5995 Summerside Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.8
216 reviews
5 stars
78
4 stars
18
3 stars
5
2 stars2
1 star
113
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, while a few praised friendly and helpful employees.
Delivery Issues
Numerous complaints about unreliable mail delivery, including packages marked as delivered but not received, and lost mail.
Staff Attitude
Many reviews highlight a negative attitude among staff, with reports of rudeness and lack of professionalism, impacting customer experiences.
Efficiency
Customers noted long wait times and slow service, particularly during busy hours, with some expressing frustration over understaffing.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences with specific staff members who provided excellent service.
- SRShahram RahimiOct 28, 20251.030 yrs no problem. Suddenly, my check from my city, and only my check, takes extra weeks to arrive after being received by others around the US. Everytime I inquire.. I received it, by itself, the next day. Psyops, maximum pressure or technical issue? You decide. Fix the issue, I will remove 1 star rating and post. 🫡 & God Bless
- PNPrajval NaikSep 25, 20255.0All the folks working at this place are friendly and helpful. Patient and kind to answer any queries.
- EREunice RodgersSep 9, 20251.0Worst customer service. The so called Post Master Mike Gonzalez won’t even take time to talk to a customer. The mail carrier is also incompetent. He left a card for me to pick up my certified mail at the Post office on Royal Ln. I drove all the way there only to be told I should go to the post office on Sommerside. I stood for 45 minutes waiting to address my concerns with PM Mike Gonzalez and was told that he is looking for the mail. What is there to look if it’s out with the carrier again. Both carrier and Post Master don’t seem to know what they are doing. The front clerk took my phone number and assured me that the post master will call me. Didn’t receive a call from him. Maybe it is a good idea if this entity is privatized. AWFUL SERVICE, Very disappointed tax-payer
- JDJenny DurbinAug 12, 20251.0If I could give this post office less than one star I would. I opened a post office box there foolishly thinking that it would be a more secure way to receives payments for my home based business. They are solely responsible for losing more than 15 separate checks because they failed to do their job and update their system internally. Myself and my husband made no less than 10 visits inside and called the complaint/issues hotline numerous times with no resolve. It wasn't until I contacted the Texas Attorney General office that it was corrected. It cost me countless hours of my time and ended up waiting months for everything to resolve. Not all the checks were returned and I had to pay some of the issuing parties fees to stop payment. I should also mention the complete lack of professionalism by their so called "supervisor". At no point did he or anyone else at this facility take ownership for their error....human error. I have since closed my PO box there and recommended others to never utilize this location.
- JPJeff PickeringAug 8, 20255.0I’ve been in many U.S. post offices and this one is by far the best managed.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 5995 Summerside Dr?
You can send mail and ship packages, get money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more.
Can I apply for a passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications and most locations also take passport photos. You should complete and print your application form before applying.
Do I need to make an appointment for passport services?
Most Post Offices offering passport services require scheduling an appointment through the online scheduler. Limited walk-in hours are available at select locations.
What are the operating hours of this Post Office?
Monday to Friday from 8:30 AM to 6:00 PM, Saturday from 8:30 AM to 3:00 PM, and closed on Sunday.
How can I reserve a PO Box at this location?
You can search and reserve available PO Boxes online at https://www.usps.com/manage/po-boxes.htm, then complete your setup in person at the Post Office.
Are PO Boxes accessible after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, though access hours may vary by location. Check with your local Post Office for details.
Where is the nearest train station relative to this Post Office?
The Dallas Post Office - Prestonwood Station, which serves as both a post office and train station, is nearby. Customers can use this station for convenient transit to and from the Post Office.
What nearby educational services are available near the Post Office?
Math Notion Inc, a tutoring center and education service, is close by, allowing customers to combine visits for educational needs and postal services.
Are there any nearby medical or therapy services close to this Post Office?
Yes, Performance Sports Medicine (physical and occupational therapy), Tulips Feeding and Speech Resources, and Best Speech Therapy, PLLC are nearby, offering convenient access to health services.