The UPS Store

2.7
195 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6668 in Dallas offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Inside Omni Dallas Hotel On 2nd Floor.

Details

  • DeliveryNot available

Location

The UPS Store
555 S Lamar St, Dallas, TX
75202, United States

Hours

Reviews

2.7
195 reviews
5 stars
78
4 stars
1
3 stars
3
2 stars
9
1 star
104

What are people saying?

AI-generated from recent customer reviews

Fees

Customers frequently complained about the $10 handling fee for package drop-offs, even for prepaid labels, which is not standard at other UPS locations.

Customer Service

While many reviews praised the staff, particularly Amy and HB, for their helpfulness and efficiency, some customers reported poor service experiences.

Location Issues

The store's location within a hotel led to complaints about accessibility, parking difficulties, and inconsistent operating hours.

Mixed Experiences

Overall, while some customers had positive experiences with quick service, others expressed frustration over unexpected charges and service quality.
  • SV
    Shannon Valk
    Jan 4, 2026
    1.0
    Well, they say they are open and the lights are on in the store and they are closed. Change your website, as this is frustrating to check beforehand, get there and you are closed. This wasn’t only me either, four more people showed up and were just as aggravated as I am.
  • AF
    Adam Flowers
    Jan 3, 2026
    1.0
    $10 drop off fee to send something I’m already paying ups to ship is insane!!!!!!
  • SW
    Samuel Westelman
    Dec 30, 2025
    5.0
    I always have a fantastic experience at the UPS store. Today was especially true because Amy helped me so nicely. Always with a smile and efficient. I can highly recommend this store and you will be very happy!
  • GT
    Galindo Tejas
    Dec 30, 2025
    5.0
    Great, AWESOME Service, Amy is such a sweet, very kind, helpful and attentive person.
  • KB
    King Boss
    Dec 28, 2025
    1.0
    Don't be fooled this not regular UPS Store . They will charge you fees that the real UPS store wouldn't. I travel downtown to find a close enough UPS store to the area so this one pop up. I have prepaid label and it box but this location try charge me for just dropping off package. They reported to me , this service is just a privilege for the hotel guest. I'm like, how can you advertise yourself as real UPS store but have those restrictions and try charge multiple fee the other UPS store doesn't? They just look at me say that is how this one does business. So I took my business to a real UPS store and I don't recommend me this location. Save yourself the headache an travel outside the area, unless your desperate and have extra money to waste on services the real UPS store will do for free.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 9:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6668 in Dallas offer?

The UPS Store #6668 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services. It also sells office products and mailing supplies.