The UPS Store

4.2
141 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1585 in Dallas offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Casa Linda Plaza At Buckner And Garland Next To Albertson's.

Details

  • DeliveryNot available

Location

The UPS Store
9540 Garland Rd, Dallas, TX
75218, United States

Hours

Reviews

4.2
141 reviews
5 stars
106
4 stars
7
3 stars
1
2 stars
5
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently praised for being friendly, helpful, and efficient, with specific mentions of employees like Jasline and Jessica providing outstanding service.

Efficiency

Many customers appreciate the quick service and minimal wait times, often noting that they can complete their tasks in a short amount of time.

Mixed Experiences

While most reviews are positive, there are some reports of rude behavior from certain employees, leading to inconsistent customer experiences.

Suggestions for Improvement

Customers have suggested extending store hours and improving communication regarding service fees and package tracking issues.

Overall Satisfaction

Despite some negative experiences, the majority of customers express satisfaction with the store, often returning due to the reliable service.
  • JF
    Julie Foster
    Sep 25, 2025
    5.0
    Very helpful staff!!
  • JH
    Jayde Harrington
    Sep 18, 2025
    2.0
    Be nice if they were open later for those who aren't awake at standered hours due to work.
  • LM
    Linda McIntire
    Aug 26, 2025
    5.0
    They are always so helpful, especially Hugo always helping with my returns love coming here all the time.
  • AG
    Adolphus Gholston
    Aug 23, 2025
    5.0
    I had a chance to visit this store a few days ago and a young lady name Jasline assisted me. I had a stressful day and I was very irritated when I visited this store. I had 6 packages that need to be mailed. Jasline's smile and outstanding customer service skills changed my attitude. A simple "I will be there with you shortly" made my day. The fact that she acknowledged me while she was waiting on someone else was a simple gesture that you don't get from many businesses
  • AB
    Alicia Brown
    Aug 22, 2025
    5.0
    I was very happy with the service that I received when I went to this store. Jasline was very sweet and understanding young lady. I couldn't get my email to pull up and she helped me figure out what was wrong, bless her heart. This is the kind of customer service I love.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1585 in Dallas offer?

The UPS Store #1585 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing services.