The UPS Store

4.4
199 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6554 in Dallas offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Design District.

Details

  • DeliveryNot available

Location

The UPS Store
1408 N Riverfront Blvd, Dallas, TX
75207, United States

Hours

Reviews

4.4
199 reviews
5 stars
164
4 stars
4
3 stars
3
2 stars
3
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently praised for being friendly, helpful, and professional, with many customers highlighting individual employees like Jared and Adreyan for their exceptional service.

Efficiency

Customers appreciate the quick service and efficiency at this location, often noting that they are in and out in a short amount of time, even during busy periods.

Mixed Experiences

While many reviews are positive, there are some reports of rude or unprofessional behavior from certain employees, which has led to dissatisfaction among a few customers.

Parking Issues

Several customers mentioned difficulties with parking at the location, indicating that while the service is excellent, access can be challenging.
  • MS
    MB Swaim
    5 days ago
    1.0
    I am writing to report a very poor customer service experience at your Dallas Design District UPS Store involving an employee named Jared. From the moment I approached the counter, I was not greeted or welcomed. I was told only to “scan this,” without any explanation. When I asked a simple question — which barcode I was supposed to scan — I was met with attitude. When I tried to clarify, Jared became argumentative and accused me of giving him attitude, when I was simply asking for help and trying to understand the process. This was an uncomfortable and unnecessary interaction, especially for what should have been a routine transaction. Customers should not feel talked down to or blamed for asking basic questions. Because of this experience, I will not be returning to this location. I hope this is addressed, as this level of service reflects very poorly on your store.
  • HH
    Hillary
    Jan 5, 2026
    5.0
    Highly recommend this location. Jared was super friendly and brought a smile to my face!
  • OR
    Omar Rivera
    Jan 2, 2026
    5.0
    Very grateful for Jared. Best part of going to this location.
  • JD
    Jim Duff
    Dec 19, 2025
    5.0
    Incredible service. Items were well packed and shipped and arrived in time for Christmas. Thank you Jorge for your outstanding service.
  • AG
    Andrea Guay
    Dec 4, 2025
    5.0
    Prompt professional and personable, the UPS Store on Riverfront has a great team. I’m happy and so are my clients on the receiving end!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6554 in Dallas offer?

The UPS Store #6554 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.