The UPS Store

Reviews

• MM

  Matt Miller

  Feb 12, 2026
  1.0
  Just like Steven Arias I too have had a shipment go missing after dropping off in December 2025. I just assumed Christmas confusion but now I'm thinking I should look more into it because it was some valuable items which too showed it never left the store location.
• SA

  Steven Arias

  Jan 22, 2026
  1.0
  ***UPDATE TO REVIEW BELOW: I opened an investigation for both of these shipments on 01/22. I finally received an update from UPS that the investigation was closed on 02/05 because "We were unable to contact the receiver". Now, I don't know for certain if the receiver in this scenario is the storefront, but according to UPS Phone Support, it is. So, no word on my shipments. And no resolution in site. A global shipping company like this should be able to resolve matters like this no problem.************************************************** I dropped off two shipments (not returns) on 01/02 at UPS Store #2062. Both packages were scanned at drop-off and assigned tracking numbers. However, as of today (01/22), both shipments still show the status “Dropped Off by Customer” with no further movement. When I use another UPS location on Skillman, packages typically show in-transit scans the same day, so this delay is highly unusual. I visited this store twice to ask whether the packages might still be on-site. Each time, I was told there was no possibility the shipments were still in the store. Given that there has been no activity on either tracking number for 20 days, it’s unclear what happened to them. It seems unlikely the driver picked them up but failed to scan them, as the packages would have been delivered by now if they had entered the system. I have never experienced an issue like this at my other UPS location, and based on this experience, I cannot recommend this store.
• TG

  T G

  Dec 5, 2025
  5.0
  A guy helped me mail my Verizon Gatewy I didn't catch his name but he did a great job thank you. I went to another store and they didn't know what they were doing
• SO

  Sam O

  Dec 5, 2025
  5.0
  Aaron ( I hope that was his name) there was so amazing! I went there a few weeks ago and he helped me print and package my stuff! Amazing and the manager as well!
• WT

  Will Totsch

  Dec 4, 2025
  5.0
  Very helpful and friendly!

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