Brand Certified

The UPS Store

3.0

(179 reviews)

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Business Details

14999 Preston Rd, Dallas, TX

75254, United States

(972) 991-9114

https://locations.theupsstore.com/tx/dallas/14999-preston-rd

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store

The UPS Store #2804 in Dallas offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Sw Corner Of Preston And Beltline Near Tom Thumb Grocery.

Details

DeliveryNot available

Location

The UPS Store

14999 Preston Rd, Dallas, TX

75254, United States

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Hours

Monday8:00 AM - 8:00 PM

Tuesday8:00 AM - 8:00 PM

Wednesday8:00 AM - 8:00 PM

Thursday8:00 AM - 8:00 PM

Friday8:00 AM - 8:00 PM

Saturday10:00 AM - 5:00 PM

Sunday12:00 PM - 5:00 PM

2026-04-03Regular Hours

2026-04-05Regular Hours

2026-05-10Regular Hours

2026-05-25Regular Hours

2026-07-03Regular Hours

2026-07-04Regular Hours

2026-09-07Regular Hours

2026-11-11Regular Hours

2026-11-26Regular Hours

2026-11-27Regular Hours

2026-12-25Regular Hours

2026-12-26Regular Hours

2026-12-31Regular Hours

2027-01-01Regular Hours

Reviews

3.0

179 reviews

5 stars

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1 star

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while others praised specific employees for their friendliness and assistance.

Staff Attitude

Numerous reviews highlight a negative attitude among employees, with complaints about staff appearing disinterested, rude, or dismissive towards customers.

Service Efficiency

Customers frequently mentioned long wait times and inefficient service, with some employees seen as unhelpful or distracted, leading to frustration among patrons.

Pricing Issues

Several reviews criticized the store for charging for services that are typically free at other locations, such as printing labels for Amazon returns, leading to perceptions of being nickel-and-dimed.

Mixed Experiences

While some customers had positive experiences and praised specific staff members, the overall sentiment reflects a troubling trend of dissatisfaction with service quality and employee behavior.

RP
Robert Peterson
2 days ago
5.0
I am loving this new location. Easier to get in and out compared to where they used to be. The store is bigger, newer, and the great same staff. I highly recommend this location. BONUS: They are open on Sunday, which makes it easy for me when dropping off packages.
VW
Victoria Woodlief
Feb 22, 2026
5.0
Super fast process. Friendly and knowledgeable staff.
JD
jayden Damisteve
Feb 12, 2026
1.0
There's a short light skinned dude just running his mouth won't let me speak during some returns. Told me I have to pay for a shipping that is already labeled. I was trying to explain he kept cutting me off. He eventually realized his mistake and was giving me a sarcastic greeting as I was leaving. Very impolite.
SS
Shrelle
Feb 2, 2026
1.0
The wait is unbearable. Literally 7 people in line and the lady won’t stop for a second to help get the line down. I understand they are busy doing things but isn’t the customers right in front of you important? Then the lady had the nerve to be rude when I wad trying to drop off a box that didn’t need a bag, I could have taped the box and put the label on.. done..
CZ
Christian Z
Jan 27, 2026
1.0
Extremely disappointing and unprofessional experience. I paid around $200 for UPS International Express shipping to China, which was guaranteed to arrive within 3 days. Instead, the package took 10 days to arrive. I was later told the delay was due to a missed flight in Anchorage, which completely defeats the purpose of paying for Express service. If a shipment can miss flights and arrive a week late, then the premium price is unjustified. I contacted the store to request a refund, and they promised to file a claim on my behalf. After that — silence. No follow-up, no updates, no refund, and no accountability despite multiple attempts to get answers. Charging premium prices, missing delivery guarantees, and then ignoring customers afterward is unacceptable. I would not use this store again and do not recommend it if timing or reliability matters at all.