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Brand Certified

United States Postal Service

2.1
(647 reviews)

Business Details

16635 Spring Cypress Rd, Cypress, TX
77429, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 16635 Spring Cypress Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
16635 Spring Cypress Rd, Cypress, TX
77429, United States

Hours

Reviews

2.1
647 reviews
5 stars
158
4 stars
19
3 stars
13
2 stars
22
1 star
435

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others are described as rude and unprofessional.

Staffing Issues

Many reviews highlight chronic understaffing, leading to long wait times and poor service experiences.

Package Handling

Numerous customers reported issues with lost or delayed packages, indicating a lack of reliability in package handling.

Facility Conditions

The post office is described as dirty and in need of renovation, contributing to a negative customer experience.
  • AP
    A Pe
    2 days ago
    1.0
    These people are the reason the elites want to destroy us. The staff here are just so miserable. They seem to enjoy being crap human beings and treating the customers just how they feel. If you have an appointment, get ready to wait for who knows how long. I cant imagine being a human being and treating others like they treat you here. Also, service is so slow. You'd think if you hate your job you'd do it faster so you don't have to deal with people longer than you have to. Edit: we had an appointment. Dude wasn't even available. We have been waiting for over 30 minutes. No show. Waiting for 6 weeks to have this appointment.
  • SS
    Sensei Skywalker
    3 days ago
    5.0
    There was this wonderful worker by the name of Elizabeth and she was incredible! She definitely is the definition of great customer service. She made my post office experience great!
  • OO
    owen
    Feb 20, 2026
    1.0
    they always buggin if any odf the employees tryna scrap they could really js say that
  • JC
    Joshua Connelly
    Feb 12, 2026
    1.0
    Expect a 1 hour wait for anything. The pensioned employees have no incentive to improve anything.
  • HA
    Homa A
    Feb 10, 2026
    5.0
    Just submitted my son's passport application with Lucius at this office. He was so incredibly sweet and helpful. He was assisting everyone with their applications and always had a smile. Such a refreshing experience! 5 stars for Lucius 😊🎉

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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