Business Details
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Visit your local Post Office™ at 16635 Spring Cypress Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
16635 Spring Cypress Rd, Cypress, TX
77429, United States
Hours
Reviews
2.1
628 reviews
5 stars
152
4 stars
19
3 stars
13
2 stars
21
1 star
423
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like Javier and Elizabeth received praise for their helpfulness, others were reported as rude and unprofessional.
Long Wait Times
Many customers expressed frustration with long wait times, often exceeding 30 minutes, due to understaffing and slow service.
Package Handling Issues
Numerous complaints were made regarding lost or delayed packages, with customers experiencing significant frustration over tracking and delivery problems.
Staffing Problems
The location is frequently described as understaffed, leading to poor service and long lines, especially during peak hours.
Facility Conditions
The post office is criticized for being dirty and poorly maintained, contributing to a negative customer experience.
- YXY XuNov 12, 20251.0This is the worst USPS service I have ever encountered in decades. I was notified that my car registration sticker had been delivered by USPS, and it can not be found in my mailbox. The same incident happened three years ago where I had to travel to the DMV to pay for another sticker. Whether it is due to negligent and misplaced our mails, or theft, this is unacceptable.
- SCSi CiNov 8, 20251.0I stopped by to ask a simple question, and the person at the front desk had a very bad attitude and treated me disrespectfully. When I asked why he was acting that way, instead of giving a straightforward explanation, he responded in a rude and unnecessary manner. A simple, polite answer would have been enough. It felt like he really hated his job. This happened on November 8th at around 9:40 AM.
- MFMolly FarahNov 3, 20255.0I have never received better service at a post office! Javier at the passport desk on Spring Cypress went above and beyond to help me. I came in completely stressed out after realizing I had paid an unnecessary online company to “expedite” my passport, and Javier immediately jumped into action. He calmly explained how to get my money back, handled everything right there on the spot, and made sure every single detail of my passport application was correct. His kindness, patience, and professionalism turned what could’ve been a nightmare into an easy, stress-free experience. Truly outstanding service — thank you, Javier!
- UUUnearthlyDustOct 18, 20251.0Can't deliver anything certified. Especially when they say they tried. We were outside all day. Nobody showed up. I checked the cameras. No USPS truck came down our street all day. I set for a new delivery a week in advance.... Today it is supposed to be delivered. No mail yet and tracking shows it's still at the post office. No wonder they are going bankrupt. They can't do the job they are paid. Let alone. Certified mail..... Whole post office should be shutdown. Amazon, FedEx and UPS don't have this problem to this extent.
- MHMarissa HandgloveSep 22, 20251.0Whoever is working passport duty, he’s is extremely rude and has a nasty attitude. Maybe it’s because he’s partially balding but if you hate your job you should find a new one <3
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services does the United States Postal Service at 16635 Spring Cypress Rd offer?
This USPS location offers mail and package sending, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a first-time passport at this Post Office?
Yes, thousands of Post Offices accept first-time passport applications and many offer passport photo services. Please complete and print your application before visiting.
Do I need an appointment for passport services at this location?
Most locations require scheduled appointments for passport services, though limited walk-in hours are offered at select locations.
What are the hours of operation for this USPS branch?
The Post Office is open Monday to Friday from 9:00 AM to 5:30 PM, Saturdays from 9:00 AM to 1:00 PM, and closed on Sundays.
How can I rent a PO Box at this USPS?
You can apply for a PO Box online or in person at this Post Office with two valid IDs and a completed application. Pricing varies by location.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations provide 24/7 lobby access to PO Boxes, but access hours may vary. Check directly with this location for specifics.
What nearby real estate service can I visit near the Post Office?
Azzur Realty Group, specializing in real estate and investment, is close by and can be a resource if you are looking for property services before or after your USPS visit.
Are there any nearby community service organizations near the USPS?
Yes, Naomi's Grace Foundation and Broken Clay Ministries are nearby non-profits offering community support and services.
Where can I find travel services near the USPS at Cypress?
Echelon Destinations is a local travel service nearby that customers can consult for travel planning connected to their passport applications.