Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6558 in Crossroads offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In Front Of Walmart, Nec Hwy 380 & Fm 424.
Details
- DeliveryNot available
Location
Hours
Reviews
3.7
149 reviews
5 stars
94
4 stars
3
3 stars
4
2 stars
4
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others were reported as rude and unprofessional.
Staff Performance
Certain staff members, particularly Becca and Silas, received high praise for their exceptional service, while others like Jonathan and Amit were criticized for their negative attitudes.
Pricing Issues
Customers expressed dissatisfaction with high printing and shipping costs, noting that prices were significantly higher than other locations.
Efficiency
While many customers appreciated the quick service, others reported long wait times and poor handling of busy periods, leading to frustration.
Store Management
Several reviews suggested a need for better management and training to address ongoing issues with service quality and employee behavior.
- AFAmanda FeltsNov 9, 20251.0I just had an unpleasant experience with an employee named Silas. I just had ONE document for him to notarize and he was rude the whole time I was there. It’s like I was being an inconvenience to him. If you can’t get along with customers, maybe don’t have a customer service job where you make others feel uncomfortable. This took place November 9, 2025. Please do something about this if this has happened more than once.
- KHKelli HerbertOct 31, 20255.0The customer service was outstanding! The manager went out of her way to help with a long distance shipping that was very involved. I could not have accomplished this without the effort she put forth. Thank you Becca!!
- ACAngela ChapmanOct 14, 20251.0I went in to get something printed documents that was emailed to the store Jonathan was very short and rude printed all documents instead of what I asked for and said we still have to charge you! This was very inconsiderate and a waste of time horrible customer service. HORRIBLE CUSTOMER SERVICE BY JONATHAN!
- AAAlSep 30, 20251.0I am writing to formally complain about an unpleasant experience I had at your store with an employee named Silas. I arrived five minutes before closing, and instead of receiving assistance, I encountered rudeness and unprofessional behavior. Upon entering, I explained that I had a few return boxes but had forgotten to print one label. I kindly requested the email address to send the label, only to be met with a dismissive response from Silas, who informed me that it was too late and that I would need to return tomorrow. I have never experienced such discourteous service from UPS before, and it was disappointing to be treated in this manner. I believe it is essential for management to address customer service training to prevent similar incidents in the future. I look forward to hearing how you plan to improve customer service at your location.
- MKMinnette KoukalSep 25, 20251.0Will give a Zero but there ain't any two girl helping one hispanic guy i said hello but she was too busy talking spanish to the guy and I alway ship packages there at frisco location they don't even charge me sometime for a print out and here 1 sheet of paper print was $3.44 like what the hell I also realized this location also upcharge me i did same package at the frisco location an it was cheaper so I will not be using this location anymore maybe she would of been more nice if i had said hola. employee 354873.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #6558 in Crossroads offer?
The UPS Store #6558 provides expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and passport/photo ID services.
What are the regular business hours for The UPS Store #6558?
The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 10:00 AM to 4:00 PM, and Sunday from 11:00 AM to 4:00 PM.
Is The UPS Store #6558 open on Sundays?
Yes, the store operates from 11:00 AM to 4:00 PM on Sundays, with holiday hours varying.
What payment methods are accepted at The UPS Store #6558?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
Where is The UPS Store #6558 located in Crossroads, TX?
It is located at 11450 US Hwy 380, Ste 130, in front of Walmart near the intersection of Nec Hwy 380 and FM 424.
Can I get my documents notarized at The UPS Store #6558?
Yes, notary services are available at The UPS Store #6558.
Are there any special offers available at The UPS Store #6558?
Yes, you can save with their special offers and coupons available on their website.
What nearby places can I visit in the Crossroads area when I go to The UPS Store #6558?
Nearby, you can visit Starbucks for coffee, All Y'alls Foods for dining, and Supercuts for hair services, all conveniently close to The UPS Store.
Is there a place to get shredding services near The UPS Store #6558?
Yes, Shred Nations offers shredding services and is located near The UPS Store #6558 in Crossroads.
If I'm coming to The UPS Store #6558, are there any professional services nearby that might be useful?
Yes, nearby professional services include INurse Delegate and VIP Construction DFW LLC for various business and contractor needs.