The UPS Store

Reviews

• TN

  Tammy Norris

  Feb 20, 2026
  1.0
  I have made two Amazon returns at this location and both times it has not been a pleasant experience. On both occasions the employees are rude and condescending. Definitely won’t be returning. Worst customer service ever.
• JC

  Jose Luis Chacin

  Feb 15, 2026
  5.0
  Buena y rápida atención
• BM

  Bisma M

  Jan 17, 2026
  1.0
  Not sure who that Latina looking girl is, but she’s always so rude to me. I’m going through postpartum depression and child loss, I do retail therapy to feel better but then end up not wanting the stuff. So I have frequent Amazon returns. She makes me feel like crap every time, to the point where I no longer go in to do Amazon returns. She ignores all the greetings and courtesy “ you have a good day”s that I say to her. This has happened at least 6 times over the last 8 months. You work at place where you guys are slow paced and move slowly regardless of the line, I’m not upset about that, the workers there have created a lax environment for themselves, but even then she’s just so unpleasant to see and deal with.
• MT

  Mary Thompson

  Dec 21, 2025
  3.0
  The employees are the only reason this store gets a 3, otherwise it would be a 0. They are the best thing about this place! They all have a great attitude in spite of being overwork. Other than that, this store needs help. The store itself is too small. No parking. No room for people to stand or walk especially when the mail comes in. The automated return is all backed up, with packages falling all over the place. Anyone could have walked out with all of them, and it wouldn't be the employees fault. Thats on UPS! Really long wait times after 3pm! The time of year doesnt even matter! Employees have lines literally right up to or out the door and no time to be dealing with the packages! These corporations make so much money but they care nothing about the employees or the customers! If these were my employees I would treat them a whole lot better!
• SA

  Sarah A

  Dec 6, 2025
  2.0
  I have been to this location a few times and honestly,it's always been lacking. It's usually severely understaffed to the point that it would be better to hand deliver the package yourself, or go back in time and use the pony express. Frankly, their policy on printing labels is unbelievable. They charge $3.44 to do so, even though you have already paid for shipping which should therefore include one piece of paper. I have also had other locations, UPS and Fed ex alike, print the labels at no charge so either this is a this location thing or it's not upheld consistently. If it is from corporate, then ups should be ashamed. That is exorbitant and I will think twice before using their delivery service to ship. I can definitely understand a fee of maybe a quarter, fifty cents AT THE MOST. But $3.44? It's basically highway robbery. I added one star because at least the line wasn't out the door like every other time.

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