The UPS Store

Reviews

• MM

  Mackeyy

  2 days ago
  1.0
  Every time I come in here the young girls have the WORST CUSTOMER SERVICE. They aren’t friendly, very rude and have zero understanding of professionalism.. This was my last time here I don’t want to go off on kids for being ignorant
• EH

  Ej Hill

  Apr 23, 2026
  5.0
  I went into the UPS store to drop off some returns to Amazon and I meant Ali he is one of the most gracious and caring people that I have ever met we bonded over a moment and he just kept showing grace even when I was sharing what I was feeling about today and it’s economy. I will always go to the UPS in Crosby and I hope that Ali is there every day he is an inspiration to me and I’m sure to other customers ,Ali thank you.
• BB

  Benny Benavidez

  Apr 21, 2026
  5.0
  Absolutely amazing. There was an accident on Hwy 90 and I was a few minutes passed closing. The door was locked but the girl looked up to see me pleading on bended knee with my hands in prayer. She could have looked away. Instead she grinned and looked towards the other employee. He laughed and came over and unlocked the door. I was quick with my package. They could have ignored me, but they didn’t. Everyone deserves to go home after a full day and they chose to let me in. Omg that was the wonderful end to a terrible day. I cannot say how thankful I was for their generosity or graciousness to help me. I believe it was Emeli and Ali. Kudoes to the tenth.
• ST

  Stacey Thompson

  Apr 20, 2026
  2.0
  Went to this store to have items printed. I always have my items printed at this location. Today I was told that it was $2. per label on copy paper. Not a label machine but on copy paper. The manger was rude and told me I can go somewhere else. I tried to explain and even showed emails where I have always had my labels printed for only the copy price. Definitely as manager advised I will take my business somewhere else. I know they have the market locked here in Crosby but I am willing to travel the distance for consistent pricing and not to be treated poorly. My hat is off to the young man who service me. He was very calm and patient in handling my disappointment.
• LM

  Lauren McCartney

  Apr 13, 2026
  5.0
  I can’t say enough great things about this UPS Store! No matter the day or time, their customer service is consistently outstanding. The team is incredibly knowledgeable, always ready to answer questions and walk you through whatever you need with patience and care. They truly go above and beyond to make sure everything is handled smoothly. It’s such a relief knowing I can rely on them for fast, friendly, and professional service every single time. Highly recommend!

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