United States Postal Service

Reviews

• MC

  M C

  Aug 16, 2025
  1.0
  Stonewall Station management needs to plan and schedule enough manpower to open a second window on Saturdays. That one guy who’s trying to move the line by himself shouldn't have to the carry the entire station. Also, because he's the only person working customer service at the window, he constantly has to apologize to customers for his leadership's lack of aptitude to manage the schedule well enough to properly staff the face of the station. If I owned a service oriented business I would hire every customer service person (all 5-stars) who works at Stonewall Station except for the management. The subordinates represent the organization like professionals, even when they get harassed and bear the brunt of customer's displeasure. This manager apparently doesn't care about the station or its employees and should be removed and be replaced with a competent person.
• LM

  Loraine M

  Apr 14, 2021
  1.0
  I ordered two items from the same company on the same day but in different orders. I used the same addressee for both orders. One item was shipped UPS and received when it said it was supposed to be rcvd. The other item, an electronic item, was needed by today. I rcvd text alerts from USPS that it was supposed to be delivered yesterday, 4/13 by 2100 hours. Then I rcvd an update that it was delivered into my mailbox today, 4/14 at 1833 hours. I went outside immediately and observed my mailman driving away. My package was not in my mailbox! I went online to check the tracking number and was informed by the automated system it was returned to sender due to unknown addressee! Unacceptable USPS Stonewall Station! My name and title were the same for both items. Now I am having trouble posting this review and have been on hold for over 30 minutes trying to get my package delivered to me as addressed!
• TT

  Tiffany Trawick

  Jun 27, 2020
  2.0
  The people inside are super nice and helpful but our delivery person is constantly mis delivering our packages. I’ve had to deliver packages to neighbors because they’ve put them in my box that doesn’t relock after you open them and constantly having to track down packages that they mark as delivered but then put in the wrong box. They also deliver everyone’s mail to our box who no longer lives here. I have never had so many issues with the post office until I lived here.
• MM

  MICHELLE MYERS

  Jun 15, 2017
  1.0
  Not only do they not answer phones. I have counted numberous times when i get neighbors mail and they mine. They cant even deliver mail correctly. So mad about this.

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