United States Postal Service

2.4
189 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 802 E Avenue D to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
802 E Avenue D, Copperas Cove, TX
76522, United States

Hours

Reviews

2.4
189 reviews
5 stars
56
4 stars
6
3 stars
8
2 stars
14
1 star
105

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported problems with package deliveries, including lost packages, misdeliveries, and failure to deliver despite being marked as attempted.

Customer Service

While some customers praised individual staff members for their helpfulness, many others experienced rude service and unprofessional behavior from employees.

Long Wait Times

Customers frequently mentioned long lines and wait times at the post office, indicating a need for improved efficiency.

Inconsistent Service

Feedback highlighted inconsistencies in service quality, with some customers having positive experiences while others faced ongoing issues.
  • CL
    Carmen Lopez
    Dec 25, 2025
    4.0
    There was a long line due to the holidays. Line moved along as quickly as possible.
  • TM
    Tam MT
    Dec 15, 2025
    1.0
    I've been coming to this post office for the last 20 years and I will tell you they deserve one star these people with five stars do not understand this location and they will once they get into a situation where they can't solve it. Every time I have a package pickup request they never pick it up on time, they wait a day later to pick it up and it is annoying. They always blame the holidays or short staffed. Heard them all.
  • AP
    Amanda Pomeroy
    Dec 5, 2025
    1.0
    Had a letter I sent restricted delivery. Persons only day off was yesterday so they had arranged redelivery. Letter did not even leave the facility. Called to report and the automated system is a headache. Finally spoke to someone and was just placated the whole time. No resolution. Seriously doubt this will even do any good. $17 for a letter and yall can’t even do your job. I need a refund.
  • LM
    Luis Martinez
    Dec 4, 2025
    5.0
    Idk why this place has a low rating. I came in right before closing and I was attended and treated very well. My man foster went above and beyond! Definitely doing more stuff at this usps!
  • SJ
    s johnson
    Nov 3, 2025
    1.0
    I was waiting for a package to be delivered on 11/3/2025. Said it would be here by 715pm. I then received an email, claiming that I requested it not to be delivered to my home!!!! That never happened!! I am disabled and would not do that!!! It was a lie!!!! I was sitting outside when the carrier came uo my street @approx. 715pm. They never stopped at my house!!!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.