United States Postal Service

2.0
308 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 450 S Denton Tap Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
450 S Denton Tap Rd, Coppell, TX
75019, United States

Hours

Reviews

2.0
308 reviews
5 stars
60
4 stars
12
3 stars
10
2 stars
15
1 star
211

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and dismissive behavior from staff, leading to a negative customer experience.

Efficiency

Customers reported long wait times and understaffing, with many expressing frustration over slow service and inefficient handling of packages.

Package Handling

There were multiple complaints about lost or misdelivered packages, with customers expressing distrust in the handling of their mail.

Mixed Experiences

While many reviews were negative, a few customers reported positive interactions with specific staff members, indicating inconsistency in service quality.
  • JB
    John Bailey
    4 days ago
    1.0
    Don’t use the self service machine at the US post office in Coppell. If it’s out of a particular format that you want for postage, it forces you to take another after it’s taken your money. It would not print a sheet of forever stamps, and forced me to take 100 individual 4 inch fold over stamps which will just look lovely on my holiday cards. I got in line and ask the postal clerk if she could exchange them for a sheet of stamps and she said the machine is not us and we cannot do refunds. Horrible customer service from the post office.
  • SM
    Sireesh Kumar Munagala
    Jan 5, 2026
    2.0
    A direct number to local post office would have been a lot more helpful.
  • AM
    abril celeste Moreno
    Dec 20, 2025
    1.0
    The personal super rude
  • MA
    Marcelo Aguilar
    Dec 19, 2025
    1.0
    I needed to drop off a package and it needed just like one piece of tape to secure it and they wanted me to buy a whole roll. Glad this isn't my local post office, mine never turned me away like that for some tape.
  • JR
    Justis Richards
    Nov 25, 2025
    1.0
    The other reviews are true. My wife went twice in the span of two weeks and had terrible customer service from the same person both times. Posting this review, not to complain, but to help people make informed decisions about what USPS to visit. Hopefully the team internally will make significant changes.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.