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United States Postal Service

2.0
(317 reviews)

Business Details

450 S Denton Tap Rd, Coppell, TX
75019, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 450 S Denton Tap Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
450 S Denton Tap Rd, Coppell, TX
75019, United States

Hours

Reviews

2.0
317 reviews
5 stars
61
4 stars
14
3 stars
10
2 stars
15
1 star
217

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over poor service and dismissive attitudes.

Efficiency

Customers reported long wait times and understaffing, leading to inefficient service and delays in processing packages and requests.

Package Handling

There were multiple complaints about lost or misdelivered packages, with customers expressing concern over the reliability of the postal service at this location.

Mixed Experiences

While many reviews were negative, a few customers noted positive interactions with specific staff members, indicating that experiences may vary depending on the employee.
  • VB
    Vanessa B
    6 days ago
    1.0
    The rudeness, and the lack customer service is outrageous. I was there last week, early in the morning, and there was only 1 person at the front, when the waiting line was all the way up to the entrance. This lady called for help several times. It was way past 5 minutes before another lady also with bad attitude came to "help". Zero professionalism. You shouldn't be in customer service anywhere, if you don't like to treat people with respect. It is that simple!
  • DT
    Dinh Manh Tien
    Feb 21, 2026
    5.0
    Alice Tran is very supportive. The black lady on the left counter is pretty new and she wanted to charge me $7 for an empty plastic bag even when I already have the QR code for the return service. Alice was too busy but she helped to explain that lady and helped me to make the transaction very smooth. 5 stars for Alice Tran.
  • OA
    oum amir
    Feb 8, 2026
    1.0
    Worst customer service I have ever experienced. What a rude service. Please avoiding this location
  • JZ
    Jetzir Zapata
    Feb 6, 2026
    1.0
    La atención del servicio es pésima, me atendió una señora asiática y su actitud fue despota, fui sacar el pasaporte de mi bebé le dije que mi inglés no era bueno, que no entendía lo que me decía del todo y simplemente recibí una actitud grosera, no podía sacar los papeles de la carpeta tenía a mi bebé en brazos traté de apoyarme colocando a mi bebé de un lado de la mesa, y la señora con actitud grosera me dijo que no la podía colocar allí, sin siquiera ayudarme.
  • CG
    Cool Guy
    Jan 30, 2026
    4.0
    Very quick and helpful people at service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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