Business Details
About
Logistics Service
AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world. For over 45 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, energy, high-tech, home delivery, life sciences, marine and more. In more than 150 worldwide locations across Asia, Europe, the Middle East and North America, AIT’s subject matter experts apply scalable, user-friendly technology to customize end-to-end deliveries via sea, air, road and rail—on time and on budget.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
2.6
90 reviews
5 stars
27
4 stars
9
3 stars
4
2 stars
2
1 star
48
- WGWendi Gibbs6 days ago2.0I bought an elliptical at Dicks Sporting Goods Nov. 28. Delivery and assemble was schedule for Dec. 5. The deliver people were great, however, there was missing parts so assembly was not possible. Parts have been delivered to me, however, they have not rescheduled the assembly. I have called multiply times and they keep saying they will call me back and never do. Going on 5 weeks of my elliptical sitting in parts at my house.
- DKDiana KDec 20, 20251.0AIT World Logistics – terrible check-in process and disrespectful treatment of drivers. Drivers are forced to stand in a fenced “cage” and wait until someone calls their name. This is humiliating and completely unprofessional. Why not simply take drivers’ phone numbers and call or text them when a dock is available? Instead, drivers are made to wait for hours with no updates, no communication, and no respect for their time. This is one of the worst check-in experiences I’ve seen in logistics.
- AKA KarthikDec 12, 20251.0Extremely rude delivery personnel. Arrived more than an hour before the delivery timeslot. Rude over the phone. Basically blocked my driveway from one hour before the delivery time slot, made multiple calls more than an hour before delivery time slot to let us know they were outside our door (blocking our driveway), and the driver was annoyed that I was not able to allow them to deliver more than an hour before the appointed timeslot. The truck is a generic white truck with no markings or signs to say what it is. They did not get me to sign off on the delivery slip, and did not provide me a copy of it. He entered the delivery time as 9 AM on the delivery slip, but they delivered it at 8:30 and had been outside my door since 7:45 blocking my driveway. One of them even threatened me over the phone saying he will leave if I’m not going to allow him to deliver. This was a Costco order. I would never order again from Costco if this is the third-party carrier that they are going to contract with. Costco customer service was nice about it. But AIT Customer Service kept transferring me from person to person and department to department, and eventually left me with no resolution. I was told that the department that handles the deliveries is called DFW Cartage. Absolutely terrible. I would give it less than 1 star if possible. There is nothing nice I can say about this entire experience unfortunately. I have names and pics but would rather not post those.
- MTMarcia TylerDec 4, 20251.0I got a 75" television delivered. I was told I'd be called 30 minutes prior (no call). I got an alert from my outside camera. I then looked to track the delivery and it says it's been delivered! My window for delivery was 8A-8P (yes a 12 hr window) and my intention was to go to work and I'm so glad I didn't! With all of the porch thieves and it's the holidays, I didn't. I'm so glad I was home and this is absolutely bad customer service. Mind you the person didn't ring the doorbell bell. The notification came because the television was blocking the camera!
- OSOmar SheikhNov 30, 20253.0Check in is next to door 9, tight place because of dropped trailers. They’ll hold you five plus hours .no public bathroom.
Frequently Asked Questions About AIT Worldwide Logistics
Do you have any other locations in North America?
Yes. AIT’s expanding global presence includes dozens of locations across North America, as well as Asia and Europe.
Do you offer international shipping?
Yes. AIT is a global freight forwarding company with decades of experience handling shipments to all areas of the world. We also offer customs clearance support, including our in-house, licensed customs brokerage team.
Are you a certified freight forwarder?
Yes. Across AIT’s many global locations, we have dozens of certifications from multiple organizations, countries, and municipalities, including authorized economic operator status, good distribution practices certification, and many more.
Can you ship my specific item (i.e., what cargo types does AIT NOT accept)?
AIT’s logistics professionals are experienced with shipping all types of cargo, from temperature-controlled items such as food and pharmaceuticals to oversized and heavy freight to hazardous materials, including batteries, chemicals, and nuclear waste. For a list of items we do not ship, contact our office for commodity details.
Can I drop off an item for return at your facility?
No. AIT facilities are not consumer parcel drop-off locations. Please contact your seller/shipper to arrange for returns.
Do you have other locations across North America?
Yes. AIT has dozens of locations across North America, Asia, and Europe as part of its expanding global presence.
Does AIT Worldwide Logistics offer international shipping?
Yes, AIT provides global freight forwarding services and customs clearance support through its licensed customs brokerage team.
Is AIT Worldwide Logistics a certified freight forwarder?
Yes, AIT holds numerous certifications including authorized economic operator status and good distribution practices across many locations.
What types of cargo does AIT handle, and are there any items you do not ship?
AIT ships temperature-controlled items, oversized freight, hazardous materials like chemicals and batteries. For excluded items, please contact the office for details.
Can I drop off a return item directly at the AIT facility in Coppell?
No. AIT facilities are not consumer parcel drop-off locations; please arrange returns directly with your seller or shipper.
What are the operating hours for AIT Worldwide Logistics in Coppell, TX?
Monday to Friday, 6:00 AM to 11:00 PM; Saturday and Sunday, 8:00 AM to 2:00 PM. The facility is closed on holidays such as November 27 and December 25, 2025.
Where is AIT Worldwide Logistics located in Coppell, Texas?
The office is located at 4301 Patriot Drive, Suite 160, Coppell, TX 75019, USA.
How can I contact AIT Worldwide Logistics in Dallas, TX?
You can reach them by phone at +1 817-481-4535 or toll-free at +1 800-433-7931. Their fax number is +1 817-488-6246.
What nearby services are available near AIT Worldwide Logistics in Coppell?
Nearby you can find automotive repair at Firestone Complete Auto Care, tire services at Cheng Shin Rubber USA, and home design services at KB Home Design Studio Coppell.
Which nearby points of interest might be useful for customers visiting AIT Worldwide Logistics?
Customers might visit or utilize nearby services such as The Design Center for interior design, Benco Dental for health needs, or explore real estate options at Lakeside at Coppell apartments.