Business Details
About
Logistics Service
AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world. For over 45 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, energy, high-tech, home delivery, life sciences, marine and more. In more than 150 worldwide locations across Asia, Europe, the Middle East and North America, AIT’s subject matter experts apply scalable, user-friendly technology to customize end-to-end deliveries via sea, air, road and rail—on time and on budget.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
2.7
85 reviews
5 stars
27
4 stars
9
3 stars
3
2 stars1
1 star
45
- SMSuxrob MadatovSep 14, 20251.0No good unloading
- MAmohamed ali ahmedAug 11, 20251.0This site of AIT Worldwide Logistics in TX consistently causes excessive delays—Loading and Unloading takes 5-6 hours with no regard for drivers' time. There are no restrooms for truck drivers, which is unacceptable. The office staff are often indifferent and disrespectful, showing no consideration for the challenges we face. Poor logistics, lack of basic amenities, and unprofessional behavior make this facility one of the worst to work with. Significant improvements are needed in efficiency and basic courtesy.
- TWTeto WhitikerJul 28, 20251.0I try to give people the benefit of the doubt and understand that sometimes we all have bad days. I was expecting a 49" Dell monitor for my remote work setup. While on a work call, I noticed a missed call and a text from someone saying they were leaving in five minutes—the text said it was Dell. I immediately asked my team to hold and called the number. The man answered and immediately asked, “Are you coming down?”—no hello or anything. I explained I was on a work call, but he interrupted again before I could finish: “Can you come down?” At this point, I was a little upset by how rude he was. I ended up telling my boss I had to step away to pick up a delivery before they sent it back. When I met the gentleman to pick up the package, his attitude was the worst I’ve experienced. If I see AIT Worldwide Logistics again, I’ll probably cancel my order. This was by far the worst delivery experience I’ve ever had.
- YRYunni RodgersJun 18, 20251.0WORSE DELIVERY COMPANY!!!! Bought a TV thought Sam’s club and unfortunately this company was the one delivering. Tv was scheduled to be deliver Monday 16 from 8 am to 8pm. Which is fine, I stayed all the at home because it’s a large value item, just for them to call me that the driver didn’t show up, told me tv was gonna deliver today the 18th from 11-3. Called at 3 asking where my tv was, they replied that since it was a Sam’s delivery it was from 8-8. Mind you have things to do!!! Went grocery shopping and they called me that the driver was on their way and should be here in 30 min. I rushed to finish, and I’ve been here. It’s been an hour and no show. This is ridiculous.
- AIArte IncorporationJun 15, 20255.0Shipping and receiving
Frequently Asked Questions About AIT Worldwide Logistics
Do you have any other locations in North America?
Yes. AIT’s expanding global presence includes dozens of locations across North America, as well as Asia and Europe.
Do you offer international shipping?
Yes. AIT is a global freight forwarding company with decades of experience handling shipments to all areas of the world. We also offer customs clearance support, including our in-house, licensed customs brokerage team.
Are you a certified freight forwarder?
Yes. Across AIT’s many global locations, we have dozens of certifications from multiple organizations, countries, and municipalities, including authorized economic operator status, good distribution practices certification, and many more.
Can you ship my specific item (i.e., what cargo types does AIT NOT accept)?
AIT’s logistics professionals are experienced with shipping all types of cargo, from temperature-controlled items such as food and pharmaceuticals to oversized and heavy freight to hazardous materials, including batteries, chemicals, and nuclear waste. For a list of items we do not ship, contact our office for commodity details.
Can I drop off an item for return at your facility?
No. AIT facilities are not consumer parcel drop-off locations. Please contact your seller/shipper to arrange for returns.
Do you have other locations across North America?
Yes. AIT has dozens of locations across North America, Asia, and Europe as part of its expanding global presence.
Does AIT Worldwide Logistics offer international shipping?
Yes, AIT provides global freight forwarding services and customs clearance support through its licensed customs brokerage team.
Is AIT Worldwide Logistics a certified freight forwarder?
Yes, AIT holds numerous certifications including authorized economic operator status and good distribution practices across many locations.
What types of cargo does AIT handle, and are there any items you do not ship?
AIT ships temperature-controlled items, oversized freight, hazardous materials like chemicals and batteries. For excluded items, please contact the office for details.
Can I drop off a return item directly at the AIT facility in Coppell?
No. AIT facilities are not consumer parcel drop-off locations; please arrange returns directly with your seller or shipper.
What are the operating hours for AIT Worldwide Logistics in Coppell, TX?
Monday to Friday, 6:00 AM to 11:00 PM; Saturday and Sunday, 8:00 AM to 2:00 PM. The facility is closed on holidays such as November 27 and December 25, 2025.
Where is AIT Worldwide Logistics located in Coppell, Texas?
The office is located at 4301 Patriot Drive, Suite 160, Coppell, TX 75019, USA.
How can I contact AIT Worldwide Logistics in Dallas, TX?
You can reach them by phone at +1 817-481-4535 or toll-free at +1 800-433-7931. Their fax number is +1 817-488-6246.
What nearby services are available near AIT Worldwide Logistics in Coppell?
Nearby you can find automotive repair at Firestone Complete Auto Care, tire services at Cheng Shin Rubber USA, and home design services at KB Home Design Studio Coppell.
Which nearby points of interest might be useful for customers visiting AIT Worldwide Logistics?
Customers might visit or utilize nearby services such as The Design Center for interior design, Benco Dental for health needs, or explore real estate options at Lakeside at Coppell apartments.