The UPS Store

Reviews

• OR

  Oakende Rex

  Mar 28, 2026
  5.0
  This place does everything. I get blueprints copied here often. Reasonable pricing and generally no waiting. The staff is friendly and knowledgeable. Some of the customers can be difficult, but from my observations it's not the staff fault that the customer doesn't know about what they can and can't ship or how the recipient will accept returns and such. Amazon, for example, has different rules for different kinds of returns. This place handles bad situations carefully and gracefully. They can only do what they are allowed to do, anything else would get your package lost or rejected by the recipient. These people are great at helping you navigate the complicated process from most online retailers like Amazon and eBay. They don't lie and aren't being difficult. They are more than willing to help. Don't take your frustrations out on them, they are seriously trying to help.
• KG

  Kat Gardner

  Feb 9, 2026
  1.0
  When I walked in, the two associates didn’t acknowledge me. Too busy talking amongst themselves. I approached the counter to return my sealed Amazon package, which was already boxed and required only a QR code scan — no extra label or packaging needed. I was then told I needed a shipping label and asked how Amazon would know where to send it if one wasn’t already attached. I was also told it had to be placed in a poly mailer. That doesn’t make sense. If a QR code is provided, the store scans it and prints the label. That’s how Amazon QR returns work. It was frustrating to be argued with over a process that is clearly outlined by Amazon. I genuinely hope future customers receive clearer communication and better assistance. Response to Owner: Per Amazon’s instructions, my package was correctly prepared. The QR code is scanned by your staff, and the label is printed at the location. That is the standard process. It's already been returned to a different location and I informed Amazon of your lack of processing and understanding. If you’re going to respond publicly, it’s important to understand the full situation rather than one side of it. I’m very familiar with Amazon’s return requirements. It was disappointing that the focus wasn’t on resolving the issue, and even more disappointing that the lack of professionalism in the store wasn’t acknowledged. Based on my experience — and the similar concerns reflected in other reviews — I believe additional staff training would be beneficial.
• LR

  Luzi Rodriguez

  Dec 15, 2025
  5.0
  I was impressed by how eager the employer was to help as soon as I walked in. Despite already assisting two customers, she came to me almost immediately. She even anticipated my needs by asking if I required stamps, which I did.
• AD

  Adriana Delgado

  Oct 19, 2025
  5.0
  Staff is friendly & extremely helpful!
• HS

  Henry Saldana

  Oct 14, 2025
  1.0
  Krinal Bhakta - yes that's spelled right - the manager of this store is ridiculously impossible to deal with. Not an ounce of respect, decency or customer service in that guy. You can only wonder why

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