The UPS Store

2.7
163 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6450 in Conroe offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
3600 FM 1488 Rd, Conroe, TX
77384, United States

Hours

Reviews

2.7
163 reviews
5 stars
65
4 stars
3
3 stars
6
2 stars
1
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from the owner and staff, leading to a negative experience.

Helpful Staff

Despite some negative experiences, several reviews highlighted friendly and helpful employees who provided good service.

Unclear Policies

Customers expressed frustration over unexpected charges for services like printing labels and providing tape, which were not clearly communicated.

Management Issues

The store's management, particularly the owner, received significant criticism for their handling of customer interactions and overall service quality.
  • MW
    Mark Warren
    Jan 3, 2026
    5.0
    Staff was friendly, helpful, and very personable, even when we realized that I wouldn’t be able to use UPS due to the customer’s orders. Highly recommend!
  • ML
    Mallory Lennon
    Jan 2, 2026
    1.0
    If I could give the store zero stars, I would. I made an appointment for the livescan machine and paid in advance, yet when I arrived, I was told that there would be no one to assist me in using the machine for at least 1.5 hours. They need to do better.
  • KL
    Kelley Lawrence
    Dec 30, 2025
    1.0
    They charged me a dollar to tape a small box up for an Amazon return ( I had to bring in the box). This was a purse, and it’s not like it was a big old microwave or anything. This was the second trip made to the store because my son did me a favor yesterday and brought back stuff for returns and they told him that he’d have to have a box so I went back up there with a box with my return and they charged me a dollar for the tape I mean seriously the young man right next to me helping the next customer helped her out and taped the box for her for no charge, but I didn’t want to call this out to get him into any trouble. Guess I just did, but he knows how to give great customer service!!!
  • SS
    Sozy
    Dec 11, 2025
    5.0
    They were very helpful and finished my service quickly
  • BC
    Becky Conway
    Dec 7, 2025
    5.0
    Fast, friendly, patient service. I was a hot mess, they were helpful and smiling on a Sunday.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6450 in Conroe offer?

The UPS Store #6450 in Conroe offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and computer access.